Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 65.000 to 78.000€ gross/year
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you manage the service for the email frontend, optimize processes, lead an interdisciplinary team, and ensure effective customer service from issue identification to resolution.
Job Technologies
Your role in the team
- Independent management and further development of Service Management in the area of email frontend, particularly mail access on highly mobile devices, throughout the entire service lifecycle.
- Design, maintenance, and optimization of service processes.
- Creation and maintenance of process documentation and knowledge bases.
- Management, coordination, and professional leadership of the virtual, interdisciplinary service team.
- Creation and further development of reports and reports.
- Conducting service-related communication with internal and external stakeholders as well as participating in projects.
- Contributing to the further development of the service based on customer requirements and CSI measures.
- Support in the preparation of offers in the service environment.
- Self-responsible coordination and management of escalations across various teams and departments.
- Ensuring transparent and sustainable problem solving.
- Assessment of customer requirements and coordination to provide possible solutions.
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Our expectations of you
Education
- Completed university degree or a comparable qualification in the field of Business and/or Computer Science.
Qualifications
- Excellent technical knowledge of MS Outlook (advanced knowledge of Microsoft Exchange).
- Very good commercial understanding (creating and analyzing business reports).
- Knowledge in license management, cost controlling, as well as proposal and calculation processes.
- Good knowledge of Jira and ITIL, managing JIRA Kanban boards and creating dashboards, ITIL certification.
- You are willing to undertake occasional business trips.
- Fluent German skills and good English skills (at least German C1 and English at least B1 according to CEFR).
Experience
- 5 years of professional experience in Service Management as well as experience in technical leadership and in managing external service providers.
- Several years of experience working with agile methodologies in the IT sector, e.g., as a Scrum Product Owner.
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What we offer
- It is required that the employee is present one to two times a week, on days specified by BWI, working in the BWI office premises.
- This position is long-term with planned permanent placement.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
EICS Group
Our engineers support our customers in the planning, control and implementation of demanding projects. They can draw on a wealth of experience that guarantees their success. We accompany our customers through every step of the process - from project management to concept design, development and production to the first sampling of parts and the rollout.
Description
- Founding Year
- 2011
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.3
Workingconditions
3.6Engineering
3.2Career Growth
3.2Culture
3.5
IT Service Manager
- Salary
- 65.000 to 78.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.40.091 to 46.978 € net/year · Tax class I
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
