Job
- Level
- Senior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will develop proactive IT support solutions, lead complex technical issues, implement automation, and enhance system availability through close collaboration with Security and DevOps.
Job Technologies
Your role in the team
- We're looking for an experienced IT Support Engineer to help scale and evolve our IT operations in a growing, fast-paced environment.
- This is a highly hands-on role where you will act as a senior technical expert with clear ownership of key systems, driving operational excellence and shaping the transition from reactive support to proactive, scalable service delivery.
- Operating at a 3rd level support capacity, you will take the lead on complex issues, own root-cause resolution, and implement long-term improvements that reduce operational friction.
- You'll work closely with Security, DevOps, and cross-functional teams to design and deliver solutions that are secure, reliable, and built to scale.
- Bridge IT, Security, and DevOps to ensure scalable, lasting solutions are in place across the organization.
- Leads root-cause analysis to proactively reduce ticket volume, improve SLAs, and drive automation of repetitive processes.
- Act as the internal subject matter expert on Microsoft tooling (Entra ID, Intune, Exchange Online) - owning improvements and best practices.
- Deliver key projects end-to-end, from Intune compliance policies and onboarding automation to password manager rollout and SDOps enhancements.
- Monitor device compliance and system health, flagging issues before they escalate and maintaining up-to-date documentation across the team.
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Our expectations of you
Qualifications
- Cross-platform troubleshooting expertise across macOS, Windows, cloud, and on-prem environments, with solid Microsoft stack knowledge (Entra ID, Intune, Exchange Online).
- A root-cause mindset - you dig deeper than the symptom, automate what's repetitive, and don't wait to be directed.
- Proactive and structured communicator - able to spot patterns early, escalate with clear findings, and collaborate effectively with DevOps and Security teams.
- Ownership-driven, with the ability to balance security and usability, and bring ideas from concept to implementation.
Experience
- 5+ years in IT Support, System Administration, or End User Support - a fully individual contributor role with strong technical depth.
- Linux troubleshooting and/or Atlassian Admin experience is a plus.
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What we offer
- We offer 30 days of paid time off per year.
- Affordable access to a vast network of fitness and wellness facilities through EGYM Wellpass subsidy.
- Germany Ticket subsidy to support sustainable travel using public transport.
- We offer flexible working hours and a hybrid work setup, enabling you to plan your work around your life, and not your life around work!
- We offer full visa and relocation support for international candidates.
- An attractive bike leasing model through JobRad, in line with our commitment towards sustainable mobility.
- A competitive compensation package that values the skills and experience you bring.
- Up to 4000 EUR employee referral bonus.
- Financial support for local language classes to help you in your journey of integrating into the culture!
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
NavVis GmbH
NavVis is a technologically-focused, global leader in reality capture and digital factory solutions. Prominent manufacturers and laser scanning professionals from across the world trust our ground-breaking technology, which is designed to capture and share the built environment as photorealistic digital twins.
Description
- Founding year
- 2013
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Senior IT Support Engineer
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
