Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Kassel
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you provide technical support to customers, analyze malfunctions and damage reports, plan service operations, and coordinate maintenance and repairs while communicating closely with our technicians and clients.
Job Technologies
Your role in the team
- Technical support and assistance for our customers domestically and internationally, including analysis of malfunctions, damage patterns, and technical issues based on drawings, bill of materials, and documentation.
- Independent technical clarification of customer reports as well as determination of required spare parts and wear parts.
- Planning, coordination, and follow-up of service deployments, maintenance, repairs, and installations in close collaboration with customers and field service technicians.
- Ensuring fully clarified service orders, including technical documentation, spare parts provision, and resource planning.
- Central point of contact between customers, service, aftersales, and customer operations, as well as tracking open technical and organizational issues until the completion of the deployment.
- Support in planning and preparing service deployments as well as in creating technical recommendations and service proposals.
- Complete documentation of service cases, technical solutions, and customer information in the ERP or service management system.
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Our expectations of you
Education
- Completed technical vocational training and further education as a state-certified technician.
Qualifications
- Very good technical understanding and the ability to confidently read and evaluate technical drawings, bill of materials, and documentation.
- Extensive knowledge in maintenance, repair, and servicing of machinery and equipment.
- Proficient in handling ERP systems as well as MS Office.
- Good command of English, both written and spoken.
- Independent, structured, and solution-oriented way of working.
- Confident demeanor towards clients and internal departments, as well as strong communication skills.
Experience
- Professional experience in technical customer support, troubleshooting, and fault analysis.
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What we offer
- Look forward to a secure and long-term position in an internationally successful company that takes responsibility for society and the environment with innovative products.
- Your position is responsible, your scope of work is diverse, and your work environment is dynamic and competent.
- In addition to the option of mobile working and 30 days of vacation, you will benefit from a collectively agreed working hours (IG Metall Hessen) as well as a performance-based salary with attractive allowances.
- In addition, we offer numerous additional services, such as bike leasing, a subsidy for the job ticket, corporate benefits, and special payments in accordance with the collective agreement.
- Our company headquarters in Kassel-Bettenhausen is easily accessible; free parking facilities and bus connections are available.
- Benefit from a modern, international environment with many opportunities for personal and professional development, as well as a good working atmosphere in an employee-oriented company that also cares about your professional further education.
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Topics that you deal with on the job
Job Locations
This is your employer
VetterTec GmbH
VetterTec GmbH is a globally active company of the Moret Industries Group based in Kassel, Germany, specializing in the development, manufacturing, and distribution of dewatering, drying, and evaporation systems.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Engineering Industry
Customer Operations Engineer
- Location
- Kassel
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
