Job
- Level
- Senior
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you manage IT services for a large public sector client, optimize IMAC services, and collaborate closely with clients and the Key Account Manager to meet their needs and enhance service performance.
Job Technologies
Your role in the team
- Responsibility for the management and further development of IT service offerings for a major client from the public sector
- Ensuring smooth operation of the IMAC services including the hardware suppliers related to our client
- Conducting regular service reviews and preparing reports on service performance
- Identification of optimization potentials and implementation of improvement measures
- Close collaboration with clients to understand and implement their requirements and expectations
- Direct interface to the responsible Key Account Manager at CANCOM to further develop the customer from a sales perspective
- Linking all CANCOM units involved in service delivery
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Our expectations of you
Education
- Completed degree in Computer Science, Business Informatics, or a comparable qualification
Qualifications
- In-depth knowledge of ITIL and other relevant IT service management frameworks
- Strong analytical and problem-solving skills
- Excellent communication and presentation skills
- High customer orientation and service mentality
- Fluent in German and English, both written and spoken
Experience
- Several years of professional experience in IT Service Management, ideally in the public sector
- Experience in managing large clients and coordinating complex IT services
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What we offer
- Flexible working hours and mobile office in coordination with the supervisor
- Discounts through the "Corporate Benefits" portal
- Free drinks & fruit
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Benefits
Work-Life-Integration
Food & Drink
Job Locations
About Your Employer
CANCOM SE
As a digital transformation partner, CANCOM accompanies companies into the digital future. We help our customers reduce the complexity of their IT and expand their business success through the use of state-of-the-art technology.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Consulting
Employer reviews
by devworkplaces.com
Total
(1 Review)3.3
Engineering
2.6Workingconditions
4.2Culture
3.6Career Growth
2.7
Senior Service Manager IT
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
