Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Kiel
- Working Model
- Onsite
Job Summary
In this position, you analyze customer inquiries and identify issues, coordinate solutions within the support team, and train the Level 1 team while developing effective problem detection strategies.
Your role in the team
- You monitor and analyze customer inquiries, identify recurring and urgent issues, and prioritize them.
- You are responsible for developing and implementing effective solutions, coordinating with Level 1, Level 3, as well as Field Service Management, and accompanying on-site deployments as needed.
- You ensure that the solutions found are fully documented and stored in the Knowledge Management.
- You escalate critical issues promptly to Level 3 Support and ensure follow-up until resolution.
- You develop strategies and processes for early detection and prevention of problems.
- You are responsible for training and providing technical support to the Level 1 support team.
- You analyze trends, identify risks early, and implement appropriate countermeasures.
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Our expectations of you
Education
- You have a technical education or are a technician in the field of electrical engineering or a related discipline.
Qualifications
- You possess in-depth knowledge of specific technologies or products, ideally in the field of ELINT or COMINT.
- You have basic knowledge of organizational processes and can confidently prioritize tasks.
- You are characterized by a strong customer orientation and maintain professional customer relationships.
- You enjoy creating precise reports and take pleasure in conducting team meetings.
- Your fluent German and English skills complete your profile.
Experience
- You ideally have several years of experience in technical support.
- You have experience in risk management and successfully implement improvement measures.
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What we offer
- We look forward to your application! The best way is online via the application portal.
- At Rohde & Schwarz, we promote equal opportunities and welcome applications from people with and without disabilities.
- We offer an inclusive working environment where everyone can develop their skills and talents, regardless of gender, nationality, ethnicity and social background, religion, worldview, age, sexual orientation, identity, and other characteristics.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Job Locations
This is your employer
ROHDE & SCHWARZ GmbH & Co. KG
Rohde & Schwarz entwickelt, produziert und vermarktet innovative Produkte der Messtechnik, Broadcast- und Medientechnik, Cybersicherheit, Sichere Kommunikation sowie Monitoring und Network Testing. Vor 85 Jahren gegründet, unterhält das Unternehmen ein Vertriebs- und Servicenetz in mehr als 70 Ländern.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.2
Workingconditions
3.8Culture
3.5Engineering
2.6Career Growth
3.2
Level 2 Support Specialist for Marine Systems
- Location
- Kiel
- Working Model
- Onsite
- Diversity
- Open for all genders
