Job
In this role, you are the first contact for IT inquiries, documenting issues in the ticket system, resolving them independently, and assisting employees with hardware and software projects while working on system and network-related IT projects.
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Your role in the team
- First point of contact for all IT-related inquiries and incident reports from our employees.
- Receipt, pre-qualification, and comprehensive documentation of all inquiries and reports in the ticket system.
- Analysis and resolution of reported issues as well as support in the use of the deployed hardware and software.
- Integration of downstream support units as well as follow-up until the complete resolution of the issue.
- Ensuring a stable and high-performance IT system landscape as well as actively participating in system- and network-related IT projects.
Our expectations of you
Education
- Completed vocational training in the IT field, e.g., as an IT specialist (m/f/d).
Qualifications
- Very good knowledge in the area of Windows clients, client hardware, and peripherals.
- Good knowledge of working with macOS, iPadOS, and iOS devices is an advantage.
- In-depth knowledge of standard office applications within the Microsoft Windows and Microsoft Office environment.
- Ideally, knowledge of Microsoft Active Directory, Microsoft 365, Mobile Device Management (MDM), or Exchange Online.
- Service-oriented, communicative, and dedicated personality with strong initiative and team spirit.
Experience
- Initial professional experience in IT support, Service Desk, or system administration.
- Experience with IT ticketing systems, such as ServiceNow or Jira Service Management, is desirable.
What we offer
- A long-term position at a regional-rooted yet equally internationally successful family business within the future-proof and steadily growing healthcare industry.
- Structured and tailored onboarding process based on your prior knowledge, which ideally prepares you for your new tasks and responsibilities, as well as providing a comprehensive general introduction to Bauerfeind's product and corporate world.
- Challenging and equally diverse tasks with high responsibility and scope for creativity.
- Diverse internal and external opportunities for further training and development - we promote your career!
- Company pension scheme with employer contribution and payment of asset-building benefits of €20 per month.
- Comprehensive health package including massages, sports courses, regular company doctor consultations, etc.
- Modern work tools as well as an appealing work environment where you feel comfortable and which provides you with an optimal foundation for your success.
- A daily changing, diverse breakfast and lunch selection in our employee restaurant.
- 50€ childcare allowance per month to support the care of your children through daycare or a nanny, because family is close to our hearts.
Benefits
Food & drink
Health, fitness & fun
Work-Life-Integration
Job locations
About your employer
Bauerfeind AG develops and produces advanced medical aids in the field of bandages, orthoses, compression stockings as well as orthopedic insoles with "Made in Germany" quality. Our company employs around 2,000 people worldwide and is represented by subsidiaries in over 20 countries.
- 250+ Employees
- 1929
- Startup
- Full Remote, Hybrid, Onsite
- Recruitment Agency · Internet, IT, Telecommunication
Employer reviews
- Engineering
- 2.8
- Working conditions
- 3.2
- Team culture
- 2.8
- Career growth
- 2.8
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