Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Amerang
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for accepting and resolving IT issues in 1st-level support, processing tickets, as well as installing and configuring hardware and software.
Job Technologies
Your role in the team
- Acceptance and resolution of IT issues in hardware and software (1st-level support)
- Processing of support requests (classification, prioritization, and handling) in the ticket system, as well as subsequent documentation of the measures taken.
- Management and procurement of IT hardware within the scope of asset management
- Installation, configuration, and commissioning of hardware and software
- Creation and maintenance of documentation
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Our expectations of you
Education
- Completed training as an IT specialist for system integration (m/f/d) or a comparable qualification, also open to career changers (m/f/d).
Qualifications
- Knowledge of Microsoft operating systems (Client / Server) and their administration
- Enjoyment in solving technical challenges
- Enjoyment of collaboration within the team
Experience
- Initial practical experience in 1st- or 2nd-level support using a ticket system or user helpdesk is desirable.
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What we offer
- Flexible working hours
- Mobile work possible
- Performance-based pay
- Exciting and varied activities
- Pleasant working atmosphere
- Open, honest, and heartfelt interaction with each other
- 30 days of vacation per year
- Vacation and Christmas bonuses
- Discount programs for our employees in many stores in the region
- Charging stations for electromobility
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Benefits
Work-Life-Integration
More net
Health, Fitness & Fun
Job Locations
This is your employer
SOMIC Verpackungsmaschinen GmbH & Co. KG
As a technology leader in end packaging technology, SOMIC Verpackungsmaschinen GmbH & Co. KG offers innovative solutions for the food, pharmaceutical, and pet food industries. The company has established itself as a global player over 50 years and employs more than 600 people.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
IT Support Manager
- Location
- Amerang
- Working Model
- Onsite
- Diversity
- Open for all genders
