Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 65.000 to 75.000€ gross/year
- Location
- Bonn
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are responsible for IT service management of SharePoint solutions for the Bundeswehr, coordinating interdisciplinary teams, and working on the continuous improvement of services.
Job Technologies
Your role in the team
- Perception of end-to-end service management responsibility in accordance with ITIL for the contract-compliant and economical operation as well as the further development of the SharePoint solutions DokMBw for the Bundeswehr.
- Taking over (sub-)project management in the area of DCMS services and associated service functions.
- Management, coordination, and technical leadership of the virtual, interdisciplinary service team, including regular service team meetings regarding quality, service level, operational level, and productivity.
- Responsibility for the further development of the service as well as for ensuring quality, service levels, and productivity.
- Participation in solution design and solution transition related to the reusable services, taking into account the specified design aspects.
- Responsibility for the standardized and uniform implementation of the assigned roles and responsibilities, derived from the processes and activities in the respective LifeCycle phase.
- Problem Management, Config Management, Change Management, SPOC of the supported departments/services for topics in other business areas.
- Handling governance topics, quality management, and risk management in the service area.
- Assumption of budget responsibility for the service during the operational phase, including financial and investment planning as well as risk management.
- Support in proposal development within the service environment as well as accompanying tenders related to procurement.
- Perception of an interface function with the user representation at the customer Bw as well as with internal development projects.
- Coordination for joint service delivery with the partner CGI, which supplies the Business Application components.
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Our expectations of you
Education
- Successfully completed university studies or a comparable qualification in the field of Business and/or Computer Science.
Qualifications
- You hold the certification in IT Service Management according to ITIL.
- Excellent Jira skills as well as very good knowledge of MS Office and MS SharePoint.
- Very good commercial understanding.
- Basic knowledge in MS Server networks and MSSQL.
- Specification and development of concepts or service descriptions related to collaboration solutions.
- Fluent German language skills and technical English (at least German C1 and English at least B1 according to CEFR).
Experience
- Certificate as well as knowledge in project management (e.g., PRINCE2, GPM, etc.) and experience in agile project management methodology (possibly PO).
- Experience in managing collaboration solutions as well as several years of experience and technical knowledge in the MS SharePoint domain.
- Experience in managing virtual teams and service providers.
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What we offer
- As an award-winning engineering service provider, we are involved in innovative and exciting cross-industry development projects nationally and internationally.
- Are you interested in shaping sustainable solutions of tomorrow in an innovative environment, taking on this challenge with us, and investing your knowledge into future projects?
- Then we offer you the right environment for your professional development opportunities.
- This position is long-term with planned permanent placement.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
EICS Group
Our engineers support our customers in the planning, control and implementation of demanding projects. They can draw on a wealth of experience that guarantees their success. We accompany our customers through every step of the process - from project management to concept design, development and production to the first sampling of parts and the rollout.
Description
- Founding Year
- 2011
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.3
Workingconditions
3.6Engineering
3.2Career Growth
3.2Culture
3.5
IT Service Manager
- Salary
- 65.000 to 75.000€ gross/yearEstimated net salary based on the gross salary in the job ad using tax class I.40.091 to 45.351 € net/year · Tax class I
- Location
- Bonn
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
