Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dusseldorf
- Working Model
- Onsite
Job Summary
In this role, you analyze and resolve complex issues in OSS and BSS applications, support the first-level support team, and collaborate closely with internal and external partners for sustainable solutions.
Job Technologies
Your role in the team
- In this position, you will be responsible for analyzing and resolving complex disruptions, supporting the stable operation of our mission-critical applications, and working closely with internal departments as well as external software partners.
- Processing and analysis of incidents as well as service requests in second-level support.
- Conducting thorough fault analyses and sustainably resolving issues in OSS and BSS applications.
- Support of first-level support in escalations and complex technical issues.
- Analysis of database contents and log file evaluation to identify causes of errors.
- Close collaboration with internal development teams as well as external software vendors for troubleshooting.
- Conducting function tests after bug fixes as well as during releases.
- Documentation of solutions and maintenance of the knowledge database.
- Participation in the continuous optimization of operational and support processes.
- Ensuring compliance with agreed Service Levels (SLAs).
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Our expectations of you
Education
- Successfully completed vocational training or a degree in Computer Science, Business Informatics, Telecommunications, or a comparable qualification.
Qualifications
- Ideally, knowledge of AWS Cloud, PostgreSQL, SQL, as well as basic Java skills to assist with error analysis and understanding technical contexts.
Experience
- Experience with ticketing systems such as ServiceNow, Jira, or comparable tools, as well as knowledge of IT service management according to ITIL, are also advantageous.
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Job Locations
About Your Employer
OXG Glasfaser GmbH
OXG Glasfaser GmbH is a company focused on building and operating a fast and reliable fiber optic network in Germany, promoting an open work culture and short decision-making processes where team players are valued.
Description
- Company Type
- Established Company
- Industry
- Internet, IT, Telecommunication
Second Level Support IT Operations
- Location
- Dusseldorf
- Working Model
- Onsite
- Diversity
- Open for all genders
