Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Nuremberg
- Working Model
- Onsite
Job Technologies
Your role in the team
- First Level Support via Telefon und Ticketsystem: Service Now.
- Support and advising users on all questions related to their end devices, applications, and IT processes.
- Detection of recurring IT issues, their documentation, and escalation.
- Error analysis and troubleshooting within the scope of 1st Level Support for hardware and software based on the knowledge database.
- Classifying customer inquiries including resolving or, if necessary, forwarding to the downstream department.
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Our expectations of you
Education
- Completed vocational training as an IT specialist for system integration, IT customer support, IT systems electronics technician, IT systems sales specialist, IT service technician, information electronics technician, or comparable qualification.
Qualifications
- Technical and organizational understanding.
- Good knowledge of German and English.
Experience
- Good knowledge in IT support or experience in the Service Desk.
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Benefits
Health, Fitness & Fun
More net
Food & Drink
Work-Life-Integration
Job Locations
This is your employer
puro Personaldienstleistung GmbH
As an established recruiting agency, puro Personaldienstleistung GmbH offers comprehensive services in personnel placement and consulting to assist companies in their search for top talent.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
IT Onsite Support Engineer
- Location
- Nuremberg
- Working Model
- Onsite
- Diversity
- Open for all genders
