Job
- Level
- Junior
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg, Mannheim, Stuttgart, Berlin, Karlsruhe, Nuremberg, Munich, Frankfurt, Brunswick, Dresden, Essen, Leipzig
- Working Model
- Onsite
Job Summary
In this role, you will track SLAs and KPIs, analyze and optimize incident management processes, and develop a centralized knowledge database for the team while applying ITIL frameworks.
Job Technologies
Your role in the team
- You ensure transparent and continuous tracking of SLAs, KPIs, incidents, and problems, while always maintaining an overview of the service quality.
- You are building a central knowledge and data repository that serves as a shared information base for the entire team and makes knowledge sustainably accessible.
- You independently analyze existing workflows and processes and actively drive their optimization and automation forward.
- You actively contribute to the development of a high-performing and collaborative team and promote an open culture of cooperation.
- You apply the ITIL Service Management Framework confidently and ensure its sustainable integration into daily DevOps operational processes.
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Our expectations of you
Education
- You have a completed IT degree, training in IT, or initial experience in the IT environment.
Qualifications
- You are familiar with or proficient in ITSM tools such as ServiceNow, JIRA, or GLPI, and are interested in applying and further developing your technical knowledge in the areas of problem, incident, and change management.
- You are passionate about a proactive work approach, organizational management, responsibility, and team spirit, making you a perfect fit for our Service Management team.
- Analytical thinking, a high quality awareness, and a strong service orientation are in your blood.
- You are travel-ready and flexible to support our clients worldwide.
- You speak fluent German and English – great, then you'll feel right at home at Exxeta.
Experience
- You have experience in the productive use of modern AI tools to support your daily work.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
EXXETA AG
At EXXETA, we pride ourselves on being an innovative technology and consulting company that specializes in the automotive, energy, and financial services industries. We offer our clients tailored solutions to help them achieve their goals. Whether you're looking to streamline your operations or reduce your carbon footprint, we have the expertise and experience to help you succeed. Contact us today to learn more about what we can do for you.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Vehicle Manufacturing, Supplier, Consulting
Dev Reviews
by devworkplaces.com
Total
(1 Review)Career Growth
3.0Engineering
3.1Culture
3.2Workingconditions
4.4
Service Manager - Incident Management
- Location
- Hamburg, Mannheim, Stuttgart, Berlin, Karlsruhe, Nuremberg, Munich, Frankfurt, Brunswick, Dresden, Essen, Leipzig
- Working Model
- Onsite
- Diversity
- Open for all genders
