Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 40.000 to 55.000€ Gross/Year
- Location
- Heilbronn, Schwäbisch Hall, Munich, Ulm, Elchingen, Dresden, Darmstadt, Leipzig, Ilmenau, Bonn, Hanover
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle support tickets and resolve technical issues in SaaS environments, collaborate closely with customers and the development team, and document solutions for continuous improvement.
Job Technologies
Your role in the team
- Processing support tickets from start to finish (analysis, solution, follow-up).
- Troubleshooting technical issues in SaaS and on-premise environments,
- direct collaboration with clients via tickets and occasional phone calls,
- Reproduction of errors and collaboration with the development department in troubleshooting,
- Supporting customers with configurations, integrations, and migrations.
- Documentation of solutions and improvement of the internal knowledge database.
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Our expectations of you
Qualifications
- You enjoy troubleshooting and getting to the root of technical issues.
- You are familiar with cloud or data center environments.
- You are a customer-oriented team player who thrives in a fast-paced environment.
- You communicate confidently in English. German is an advantage.
Experience
- You have at least two years of experience in customer-oriented technical support in the B2B SaaS sector.
- You have practical experience with Jira/ticket systems.
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What we offer
- We are a healthy, growth-oriented company where the promotion and development of employees play a central role.
- At Communardo, cross-functional, high-performing teams are formed, and often genuine friendships develop.
- We live and shape our digital workplace together, without forgetting the individual needs of each person.
- Maximum flexibility, genuine family-friendliness, and a focus on diversity ensure that all employees and applicants have equal opportunities and support.
- In addition to fair and performance-oriented compensation, exciting projects ensure that you enjoy your work!
- The Communardo Benefits Configurator also offers you the opportunity to assemble your very own well-being package from a wide selection of benefits within the framework of a personal budget.
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Benefits
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Communardo Software GmbH
Communardo Software GmbH is one of the renowned providers of consulting services and software solutions for the digital workplace. The company assists clients from various sectors in selecting and implementing tailored software solutions, including products from Atlassian and Microsoft. With a focus on internal communication, knowledge management, and social collaboration, Communardo offers comprehensive services ranging from consulting to hosting and change management.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Technical Support Specialist
- Salary
- 40.000 to 55.000€ Gross/Year
- Location
- Heilbronn, Schwäbisch Hall, Munich, Ulm, Elchingen, Dresden, Darmstadt, Leipzig, Ilmenau, Bonn, Hanover
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
