Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Nuremberg, Munich, Bonn
- Working Model
- Onsite
Job Summary
In this role, you take technical responsibility for SAP systems in FI, MM, and SD areas, manage ITSM processes, maintain service requests, and develop optimization measures to ensure service quality.
Job Technologies
Your role in the team
- Overall responsibility for the technical delivery of our SAP systems with a focus on FI, MM, SD, FI-AA, CO, PS VIM, CATS, SRM, PP.
- Ensuring service delivery SLA monitoring, escalation management, and capacity planning.
- Maintenance and further development of the Service Request Catalog.
- Management of ITSM processes (e.g., Incident, Problem, Change, Request, Release Management).
- Initiation, steering, and coordination of KVP/CSI measures with Solution Management, procurement, and service providers.
- Stakeholder management and communication of service quality and improvements.
- Monitoring of KPIs, performance reporting, and identification of optimization potentials.
- Further development of the service portfolio and implementation of service innovations.
- Ensuring technical governance, especially in the context of IT security.
- Support during internal and external audits.
- Development of concepts and decision proposals, especially in the context of questions related to professional application operations.
- Support with tendering for Application Management (e.g., creation of service descriptions).
- Creation and updating of service documents (e.g., SOHB).
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Our expectations of you
Education
- Completed relevant degree in the IT field.
Qualifications
- Certifications in project management as well as ITIL Foundation V3 or V4 are desirable.
- Reliability, strong team orientation, as well as communication skills.
- Fluent German skills in spoken and written form and good English skills.
Experience
- Approximately 6 years of relevant professional experience in IT Service Management.
- Proven experience in both traditional and agile environments.
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What we offer
- Through diverse and socially relevant tasks, we ensure the smooth IT operations and digitalization of the Bundeswehr.
- Our common goal unites us. For us, respectful interaction and a strong team spirit are fundamental.
- BWI offers a market-competitive salary, a secure job, as well as an award-winning and employer-funded occupational pension scheme.
- You generally start with 30 days of annual leave, with the option for individual adjustments.
- Through our benefit app, you have access to a monthly credit and tax advantages on tickets for public transportation.
- We offer you flexibility to balance work and private life, for example through remote work or trust-based working hours, and the long-term accumulation of a value account, for instance for a sabbatical.
- We support your professional and personal development through tailored measures as well as free access to LinkedIn Learning.
- In addition to the option to lease a Jobrad, you benefit from numerous offers in the areas of sports and nutrition.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
BWI GmbH
At the IT Service Center of the Federal Government, we offer comprehensive IT services under one roof. With over 4,000 employees, we are one of the ten largest IT service providers in Germany. We are looking for authentic IT enthusiasts who share our passion and are searching for challenging IT projects to help shape Germany's future.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.6
Engineering
2.7Workingconditions
4.4Culture
3.7Career Growth
3.6
Lead Service Manager - SAP S/4HANA Finance / Logistics
- Location
- Nuremberg, Munich, Bonn
- Working Model
- Onsite
- Diversity
- Open for all genders
