Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Magdeburg, Hamburg, Potsdam, Halle, Altenholz, Bremen, Rostock
- Working Model
- Onsite
Job Summary
In this role, you will perform onsite support and consulting services, handle process errors, develop workarounds, and optimize individual client requirements.
Your role in the team
- Execution of onsite service, support, and consulting services at the customer's site related to dkomm ProzessPilot.
- Primary activity directly on-site with our clients.
- Processing of open cases as well as support in coordinating errors and disruptions based on existing solutions.
- Development and documentation of workarounds for occurring process or application errors.
- Clarification of technical and subject-specific questions as well as feedback to clients, users, and internal stakeholders regarding the status of the processing and further procedures.
- Participation in optimization measures, projects, and customer-specific adaptations (customizing) as well as the creation of deployment documentation and action recommendations.
This text has been machine translated. Show original
Our expectations of you
Education
- Bachelor's degree or university of applied sciences degree or equivalent knowledge and skills.
Qualifications
- Solid knowledge of administrative processes and the associated expertise.
- Basic technical understanding as well as confidence in troubleshooting process errors.
- Structured, independent working style as well as communication, teamwork, and conflict resolution skills.
- Willingness to undergo a security check in accordance with the Hamburg Security Check and Confidentiality Act (HmbSÜGG).
Experience
- Practical experience in on-site technical service and support deployments at the customer's location is desirable.
- Experience in order clarification, ideally also in project-related or assisting activities.
This text has been machine translated. Show original
What we offer
- 38.7 hours per week in full-time, flexible working hours from 5 a.m. to 10 p.m.
- Part-time, job and top sharing, flexible retirement, sabbaticals, and workation.
- 30 days of vacation, plus additional days off on December 24th and 31st.
- Secured salary development thanks to company-specific collective agreement, annual special payment.
- Company pension scheme contribution (5.49% of gross salary).
- Asset-building benefits.
- Training opportunities provided by an internal IT education and consulting center.
- Individual career planning.
- Specialization programs.
- Diverse health offerings, e.g., fitness studio collaborations.
- Support in every life situation.
- Mobility offers and allowances, such as bike leasing and job tickets.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Work-Life-Integration
More net
Job Locations
This is your employer
Dataport
We are your strong partner for all IT-related questions: Whether you need a data center, devices, networks, or specialized software – we deliver the complete technical solution and support you with all questions regarding IT. In addition, our company offers numerous other services to the public sector. From procurement to training to project management and consulting – we cover the entire spectrum and are always here for you!
Description
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)Career Growth
3.2Culture
3.5Engineering
3.2Workingconditions
4.6
IT Customer Support Onsite Service
- Location
- Magdeburg, Hamburg, Potsdam, Halle, Altenholz, Bremen, Rostock
- Working Model
- Onsite
- Diversity
- Open for all genders
