Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Hamburg
- Working Model
- Onsite
Job Summary
In this role, you will handle telephone inquiries regarding workshop software, analyze issues, document them in the ticketing system, and conduct training sessions, collaborating closely with the development department.
Job Technologies
Your role in the team
- Telephone support and assistance to our customers with questions regarding workshop software.
- Analysis and resolution of user issues in first-level support
- Documentation of support cases in the ticket system
- Support with the setup and configuration of the software
- Close collaboration with the development department on more complex inquiries.
- Training and onboarding of customers via telephone or remote support
- Ensuring high customer satisfaction
- Active participation in the continuous improvement of our support processes
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Our expectations of you
Qualifications
- Friendly and service-oriented demeanor
- Good communication skills and enjoyment of making phone calls
- Basic technical understanding and interest in software solutions
- Structured and independent way of working
- Good command of German, both spoken and written
- Proficient handling of the PC and common Office applications
Experience
- At least 1-2 years of professional experience in telephone or written customer support
- Ideally, experience in customer support or in an automotive workshop.
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What we offer
- An independent, varied, and challenging role in an established and forward-looking company.
- A modern and future-proof workplace
- Company pension scheme, good transport links, discounted Germany ticket
- Option for bike leasing (JobRad)
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Job Locations
This is your employer
Johannes J. Matthies GmbH & Co. KG
Johannes J. Matthies GmbH & Co. KG is an established company in the wholesale of automotive parts and accessories. Since 1933, the company has developed into an important player in the automotive industry, offering a wide range of products.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Industry, Production
Employees providing telephone support for workshop software
- Location
- Hamburg
- Working Model
- Onsite
- Diversity
- Open for all genders
