Job
- Level
- Experienced
- Location
- Eggelsberg, Nuremberg
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.547 € gross/month
Job Summary
In this role, you support users with technical inquiries, troubleshoot hardware and software issues, configure networks, and actively participate in IT projects to ensure smooth operations.
Job Technologies
Your role in the team
- You assist users with technical inquiries and issues, and bring smiles to their faces through your creative problem-solving.
- Troubleshooting and resolving technical issues of all kinds (Level 2), especially in the areas of hardware and software problems, system and network issues, operating systems, Office programs, Active Directory, meeting room support, etc.
- You will take over support, hardware/software installation, and network configuration, actively participating in IT projects (rollouts, site visits, migrations, hands & eyes support).
- Thanks to your solution-oriented and structured working approach, you can meet the Service Level Agreements (SLAs) and ensure a smile on the customer's face.
- Analysis, reporting, documentation, and troubleshooting of tickets.
- You are co-responsible for managing IT equipment (Asset Management).
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Our expectations of you
Education
- Career changers with 2 to 4 years of professional experience in IT or completed IT-specific training (apprenticeship, HTL, university/technical college).
Qualifications
- Good communication skills in German and English (with an IT focus).
- Class B driver's license.
- Versatile skills in hardware and software.
- Friendly, understanding, and well-groomed appearance.
Experience
- Experience with Snow/ServiceNow is an advantage.
- Experience with monitoring, ticketing tools, networks (setup, TCP/IP, DNS, DHCP, VPN, ROP), anti-spyware/anti-virus software, MS Office, Windows, Intune, as well as iOS and Android.
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What we offer
- The advertised position has a minimum base salary of 2,547 euros gross per month (14 times/year) for full-time employment (38.5 hours/week) according to the IT collective agreement 2026.
- Depending on qualifications and experience, a market-competitive overpayment is offered.
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Hemmersbach
Salzburg
At Hemmersbach, we are experts in providing cross-country infrastructure services to the IT industry. With 34 offices and the Hemmersbach Authorized Partner (HAP) Network, we offer our services worldwide in over 190 countries.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Onsite IT support 2nd level
- Salary
- from 2.547 € gross/monthEstimated net salary based on the gross salary in the job ad using tax class I.from 1.796 € net/month · Tax class I
- Location
- Eggelsberg, Nuremberg
- Working Model
- Onsite
- Diversity
- Open for all genders
