Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Munich
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will manage carrier orders in the WAN and voice sector, review changes, perform escalation management, and create impact analyses to steer technical changes.
Job Technologies
Your role in the team
- Management and processing of carrier orders in the WAN and Voice sectors (ordering, modification, termination)
- Recording, reviewing, and documenting incoming orders as well as tracking deadlines and communicating with applicants.
- Prioritization of processes and implementation of escalation management
- Coordination of construction measures and property developments related to WAN and Voice services
- Planning, assessment, and management of changes in the WAN environment in accordance with the Change Management process.
- Creation of impact analyses as well as monitoring the technical implementation of changes
- Maintenance and updating of technical documentation in systems such as Maximo, BWT, MS Excel, and other specialized applications.
- Support in the preparation, execution, and follow-up of quality and service meetings.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed degree in (Business) Informatics or a comparable qualification
Qualifications
- Proficient handling of the tools Maximo and BWT.
- Knowledge in carrier management as well as WAN and Voice services
- High quality awareness as well as analytical skills for creating impact analyses
- Very good German skills (min. C1) and good English skills (min. B2)
Experience
- At least 3 years of professional experience in the WAN environment
- Several years of experience in order management of IT or telecommunications services
- Experience in managing and coordinating changes within complex IT infrastructures
- Strong communication and coordination skills as well as experience in stakeholder management
This text has been machine translated. Show original
What we offer
- We support occupational pension schemes and subsidize them with 20% from the first day of employment.
- We finance an occupational health insurance for you to reduce your additional costs in case of illness, for preventive services, or aids (for statutory and private insured individuals).
- Additional personalized benefits optimize your salary
- We support you as a parent by reimbursing the difference to child sickness benefit during the first two days of your child's illness.
- With our Corporate Benefits App, we offer you an affordable shopping experience with a selection of over 800 top brands.
- We offer you health promotion and mobility measures, e.g., with our Jobrad program.
- We rely on long-term collaboration combined with a trusting and respectful approach.
- We offer you the opportunity for strategic and personal further education and development.
- We contribute to your work-life balance through flexible working hours and remote work.
- We receive top ratings from our employees (87% recommendation rate in the last 12 months and a score of 4.3 on Kununu).
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
CompuSafe Data Systems AG
CompuSafe Data Systems AG is an established IT company specializing in tailored IT services and transformations since 1989. With a focus on project management, it supports corporate clients in optimizing their IT infrastructure.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
WAN Service & Change Manager
- Location
- Munich
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
