Job
In this role, you will install and configure IT hardware and software, monitor systems using PowerBI dashboards, and be the first point of contact for technical inquiries and issue resolution in an international team.
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Job technologies
Your role in the team
- Joris Ide is looking for a (Senior) Infrastructure Support Engineer to strengthen its existing IT infrastructure team, which is responsible for the end-to-end design, management, and support of hardware and software in a pan-European context.
- The team reports to the Joris Ide Service Desk Support Lead.
- Together with your colleagues, you are the first point of contact for all incidents and service requests.
- You install and configure our IT hardware and software.
- You ensure compliance across various systems (antivirus, patching, encryption, etc.) on all devices using Power BI dashboards.
- You identify recurring issues and escalate them to the relevant internal support teams as needed.
- You maintain our IT systems and create documentation for all users.
- You gain experience and develop into a subject matter expert who advises your colleagues on technical questions.
Our expectations of you
Qualifications
- You are a team player who is willing to support others to achieve a common goal.
- You are highly customer-focused and have strong communication skills.
- You have knowledge of corporate IT and are familiar with the Microsoft technology stack (Windows, Office 365, SCCM/MECM/Intune, Azure (AD)).
- You enjoy working in a results-oriented, matter-of-fact environment.
- You have a good understanding of ITIL.
- You are fluent in German and English.
- You are willing to travel to different locations as needed.
Experience
- You have more than 2 years of experience in a similar position.
What we offer
- A modern, exciting work environment in a motivated team.
- Flat hierarchies & international outlook.
- Independent work with a variety of tasks.
- Personal and professional development opportunities Company pension scheme.
- Free coffee & weekly fruit day.
- Planet Passionate Program https://www.joriside.com/de-de/uber-uns-joris-ide/planet-passionate.
Topics you will work on
Job locations
About your employer
Joris Ide is a globally operating manufacturer of steel and building envelope solutions based in Zwevezele, Belgium. The company designs and produces profiled steel sheets, sandwich panels, as well as roof and facade systems for various market segments. Joris Ide is active in over 15 countries and operates 22 production sites.
- Established Company
- Onsite
- Industry, Production
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