Job
In this role, you act as the primary onsite contact, providing support to business users and production teams while managing hardware and ensuring the operation of production systems and IoT devices.
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Job technologies
Your role in the team
- Act as the primary onsite IT contact for business users and production teams, providing deskside support for Windows workstations, laptops, mobile devices and Microsoft Office.
- Handle IMACD of devices and peripherals, hardware lifecycle, asset tracking and inventory.
- Support major incidents and coordinate with Service Desk, Infrastructure, Security and Application teams.
- Provide first-line support for production workstations, MES environments and manufacturing systems.
- Inspect and troubleshoot IoT devices, sensors, cameras, gateways and edge devices, verifying power, cabling and connectivity.
- Assist with OT/IT integration, working with OT, Automation and Network teams within defined escalation processes.
- Coordinate and escort automation, application and network vendors onsite, ensuring proper documentation and closure of incidents.
- Ensure compliance with Client IT policies, procedures and safety requirements.
Our expectations of you
Qualifications
- Gute Kenntnisse in Microsoft 365-Anwendungen
- Solid understanding of networking fundamentals (LAN, VLAN, TCP/IP, VPN)
- Vertrautheit mit ITSM-Tools wie ServiceNow oder Remedy
- Exposure to manufacturing IT, production environments and OT operations
- Working knowledge of Incident, Problem and Change Management processes
Experience
- Hands-on experience administering Windows 10/11
- Experience with Active Directory and user administration
- Experience with hardware, asset management and printing technologies
What we offer
- Germany - Kreuzau
- Internationale Jobmöglichkeiten
- Onboarding program
- Buddy Program
- Company events
- Internal career development program
Benefits
Higher take-home pay
Work-Life-Integration
Health, fitness & fun
Topics you will work on
Job locations
About your employer
Salzburg
At Hemmersbach, we are experts in providing cross-country infrastructure services to the IT industry. With 34 offices and the Hemmersbach Authorized Partner (HAP) Network, we offer our services worldwide in over 190 countries.
- Established Company
- Onsite, Hybrid
- Internet, IT, Telecommunication
Employer reviews
- Team culture
- 3.0
- Engineering
- 3.2
- Working conditions
- 2.8
- Career growth
- 2.4
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