Job
- Level
- Experienced
- Location
- Wiesbaden
- Working Model
- Hybrid, Onsite
- Job Field
- BI
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will develop governance standards and control processes for the Customer COE, design service level agreements, and manage KPI-based control instruments to ensure optimal SAP utilization.
Job Technologies
Your role in the team
- As a SAP Governance & Customer COE Specialist (m/f/d), you support the Customer COE management in the further development of SAP governance as well as efficient operational and control processes.
- In doing so, you coordinate overarching Customer COE processes and continuously develop roles, standards, and governance guidelines.
- You manage KPI-based control instruments and further develop the underlying control processes.
- Furthermore, you design and optimize Service Level Agreements (SLAs) to ensure transparent management and continuous improvement of operational processes.
- They prepare complex questions and decision-making bases, coordinate cross-departmental alignments, and develop solutions for overarching governance issues.
- As the central technical contact person, you represent the Customer COE to SAP, the DSAG, and other partners, bringing together various technical and organizational requirements.
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Our expectations of you
Education
- A completed scientific university degree, preferably in Business Informatics, Computer Science, Administrative Sciences, or Economics, or equivalent skills and experience acquired through practical work.
Qualifications
- Proficiency in German, both spoken and written, at C1 level.
- Solid knowledge in the management and further development of SAP operational, governance, and organizational processes, as well as a good understanding of current developments and transformation projects in the SAP environment.
- Knowledge of current SAP technologies and transformation initiatives, particularly SAP S/4HANA, SAP BTP, and SAP SaaS solutions, is desirable.
- You work analytically, conceptually, and in a structured manner, and are capable of independently handling complex issues.
- You demonstrate initiative, take responsibility, and actively shape topics in a solution-oriented manner.
- You possess strong communication and coordination skills and are able to bring together different technical and organizational interests.
- You work conscientiously and confidently with various internal and external contacts.
Experience
- Several years of professional experience in the SAP environment, IT management, or IT governance.
- In-depth knowledge of the operational procedures of a SAP Customer Center of Expertise (Customer COE) and experience in collaborating with SAP, DSAG, or comparable professional networks.
- Experience in the development of control models, key figure systems, and KPI-based management tools is desirable.
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What we offer
- The public sector offers you more than security - it provides you with room for maneuver and impact with sustainable effects.
- A permanent position with a salary according to pay grade 14 TV-H (collective agreement for the public service of the State of Hesse) plus any individual collective bargaining allowances - transparent framework conditions, attractive company pension scheme, and the reliability of a stable public employer.
- A workplace in a central location in Wiesbaden with a local site commitment.
- Excellent work-life balance through flexible working hours (including compensation of working time credits) and work models with up to 50% remote work (home office).
- 30 vacation days plus 3 additional days off (December 24th and December 31st as well as an annual time credit of 8 hours).
- Extensive offerings for health and everyday life: professional occupational health management (jobfit), confidential counseling for professional and private life situations (EAP Assist), discounted access to fitness and wellness facilities nationwide (EGYM-Wellpass), as well as corporate benefits.
- The LandesTicket Hessen: unlimited travel on the entire public transportation network of Hesse - not just for commuting.
- Individual training and development opportunities for your professional and personal growth.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
Hessisches Competence Center
The Hessian Competence Center (HCC) employs over 500 staff and operates as a certified SAP Customer Center of Expertise (CCOE). It develops and manages SAP systems used throughout the state administration, digitizes administrative processes, and provides shared services in accounting. Additionally, it acts as a central purchasing organization for services and supplies.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
Speaker SAP Governance & Customer COE
- Location
- Wiesbaden
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
