Job
- Level
- Senior
- Job Field
- Software, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin, Osnabrück
- Working Model
- Full Remote, Hybrid, Onsite
Job Summary
In this role, you develop Conversational AI applications for voice and chat across various channels, advise clients on optimization, and evaluate projects to define KPIs for business success.
Job Technologies
Your role in the team
- You develop conversational AI applications for voice and chat in our team across channels such as Phone, Alexa, WhatsApp, Web, and app chat using our established frameworks and platforms like Parloa.
- You advise our clients on the channel-specific potentials of Conversational AI and create state-of-the-art customer journeys.
- You oversee projects from the initial client inquiry and implementation, through operations, to data-driven analysis and further development, manage the project, and coordinate a cross-functional team.
- You continuously analyze the performance of your conversational AI projects, evaluate the collected data, and derive concrete recommendations for action and optimization potentials. In doing so, you support the team in setting up and maintaining dashboards — always with the goal of defining clear and understandable KPIs that highlight the positive business impact of our projects.
- You utilize the substantial scope for design we provide to ensure the success of your client projects and to further develop us as an agency.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- You are experienced in analyzing and evaluating Conversational AI bots and know how to translate data into clear, understandable KPIs that make the business impact of a Conversational AI project measurable.
- You have solid experience working with one or more BI tools and are skilled in creating and critically evaluating dashboards. You know what RESTful APIs, Webhooks, and SDKs are, and you are not afraid of technical project management.
- You have a talent for dealing with different stakeholders and can inspire, mediate, and communicate effectively — fluent in German and English.
Experience
- You have at least five years of professional or project experience as a Product Owner (m/f/d), Project Manager, or in a comparable role in the field of Conversational AI.
- You have already successfully implemented Conversational AI projects and gained extensive experience in designing and developing rule-based Conversational AI bots or LLM-based AI agents.
This text has been machine translated. Show original
What we offer
- Individual training and development budgets that can be used, for example, for conferences and courses to ensure continuous professional growth.
- Modern office amenities such as an adjustable desk, a lounge, fresh fruit, and an ever-stocked beverage fridge.
- We celebrate together at numerous team events in our in-house disco, enjoy an after-work beer at our Bar Central, and round off the year with an outstanding Christmas party.
- Exclusive sports offers in our gym or sports hall.
- 20% employer subsidy for your company pension scheme.
- Subsidy for JobBike & train ticket.
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
MUUUH! GmbH
MUUUH! GmbH, based in Osnabrück, specializes in customer management solutions and supports companies in the areas of CRM and digital interaction. The team of around 300 employees brings extensive consulting experience.
Description
- Company Type
- Startup
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting
Conversational AI Architect
- Location
- Berlin, Osnabrück
- Working Model
- Full Remote, Hybrid, Onsite
- Diversity
- Open for all genders
