Job
- Level
- Experienced
- Job Field
- Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Dresden
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you take responsibility for customer success in renewable energies, coordinate onboarding processes, and optimize the customer journey for existing clients.
Job Technologies
Your role in the team
- Responsibility for scalable customer success, specifically with existing clients in the renewable energy sector & software platforms.
- Support and consulting for clients throughout the entire product lifecycle.
- Coordination, organization, and alignment of onboarding, implementation, and training to ensure high customer retention and customer satisfaction.
- Identification of scaling opportunities that lead to increased adoption of our products by customers.
- Work as a Trusted Advisor / Consultant on the client front to contribute to the further added value of our products and services for the customer.
- Preparation of offers and acquisition of standardized follow-up contracts.
- Maintenance, development, and implementation of strategies for customer conversations and scaling in coordination with Sales and Strategy.
- Communication with internal and external management levels to understand customer needs and optimize customer retention.
- Reviewing the effectiveness of the Customer Journey, as well as supporting the customer in overcoming issues with our products and achieving shared goals.
- Coordination and organization of workflows for internal and external employees to ensure timely project deliverables.
- Development, as well as maintenance and management of key performance indicators (KPIs) for customer success, including the creation of reports (e.g., determination of scaling/TakeRate/etc.).
This text has been machine translated. Show original
Our expectations of you
Education
- Successfully completed degree in business-technical or natural sciences, e.g., Business Informatics, Industrial Engineering, Physics, Electrical Engineering, Energy and Environmental Technology, etc.
Qualifications
- Strong communicator with excellent analytical and consulting skills.
- Excellent oral and written communication skills in German and English.
- Strong social and analytical skills.
- Highly organized and team-oriented mindset with strong multitasking skills.
- Ability to interact and communicate with executives.
- Hybrid work with at least 2-3 days per week in the office.
Experience
- Ideally at least 3 years of experience in one of the following areas, e.g., consulting, customer success, project management, or account management.
- Experience in formal project management knowledge areas, with software development methodologies (Scrum) and relevant tools (e.g., MS Project, Jira), is advantageous.
This text has been machine translated. Show original
What we offer
- A permanent employment contract with performance-based compensation.
- Flexible working hours and various work time models; remote work.
- Agile working; bright lofts; work islands & standing desks; English courses.
- Occupational health management; fresh fruit, free drinks, and specialty coffees available as much as you want.
- Joint sports events such as company runs or volleyball; corporate bicycle leasing; waiting days for annoying colds; subsidy for Urban Sports Club for your fitness.
- Job ticket; Employee acquisition bonus; Company pension scheme.
- Own responsibility; regular feedback sessions; fixed training budgets and on-the-job training.
- Sponsored leisure activities (billiards, table football, table tennis, etc.).
- An individual design of one's own workplace.
This text has been machine translated. Show original
Benefits
Food & Drink
More net
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Kiwigrid
Kiwigrid ist der Spezialist für nachhaltige Energielösungen bringt ursprünglich unvernetzte Branchen dazu, zum gegenseitigen Nutzen zusammenzuarbeiten, indem er Technologie, Energie und E-Mobilität in Wertschöpfung umwandelt. Kiwigrid bringt Unternehmen aus verschiedenen Branchen in einem offenen Ökosystem zusammen und inspiriert seine Partner zu einer neuen Art der Energieerzeugung, -verteilung und -versorgung. Das Modell des Unternehmens schafft nicht nur einen hohen Mehrwert für Kunden, sondern ermöglicht auch die Dekarbonisierung und die Schaffung eines vielfältigen und sauberen Energiemarktes.
Description
- Founding year
- 2011
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
Dev Reviews
by devworkplaces.com
Total
(1 Review)Culture
4.5Engineering
3.7Career Growth
4.0Workingconditions
3.7
IT project manager for renewable energies
- Location
- Dresden
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
