Job
- Level
- Experienced
- Job Field
- IT, Network
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Schongau
- Working Model
- Onsite
Job Summary
In this role, you provide onsite and remote support for end-users, install and configure devices, analyze and resolve technical issues, manage endpoints with Microsoft Intune and SCCM, and document all processes according to ITIL.
Job Technologies
Your role in the team
- Onsite and remote support for end users in the EUC environment.
- Installation, configuration, and support of laptops, desktops, and mobile devices.
- Error analysis and troubleshooting of hardware, software, Windows, macOS, and application issues.
- Management of end devices with Microsoft Intune and SCCM.
- Execution of imaging, software deployment, patch management, and device replacement.
- Processing and documentation of incidents, service requests, and changes according to ITIL.
- Support for Microsoft Teams Rooms, printers, and other IT peripherals.
- Execution of IMAC services as well as field service deployments.
- Asset management, CMDB maintenance, and compliance with security and GDPR regulations.
- Support of the infrastructure teams with hands-on activities.
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Our expectations of you
Qualifications
- Good knowledge of Windows, macOS, mobile operating systems, and Microsoft 365.
- Knowledge in handling ITSM tools as well as ITIL processes (Incident, Request, and Change Management).
- Basic knowledge of IT security, GDPR, and compliance requirements.
- Strong service and customer orientation as well as a structured way of working.
- Good German and English skills, both written and spoken.
Experience
- At least 18 months of professional experience in IT Field Services or End User Computing (EUC).
- Experience with endpoint management solutions such as Microsoft Intune and SCCM.
- Experience in multi-site and enterprise environments.
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What we offer
- Onboarding Program
- Buddy Program
- International atmosphere
- Internal opportunities for advancement
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Hemmersbach
Salzburg
At Hemmersbach, we are experts in providing cross-country infrastructure services to the IT industry. With 34 offices and the Hemmersbach Authorized Partner (HAP) Network, we offer our services worldwide in over 190 countries.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Internet, IT, Telecommunication
IT second level onsite technician
- Location
- Schongau
- Working Model
- Onsite
- Diversity
- Open for all genders
