Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Aschendorf
- Working Model
- Onsite
Job Summary
In this role, you optimize user experiences, develop self-service solutions on ServiceNow, and coordinate service desk and field service activities with partners.
Job Technologies
Your role in the team
- Optimization of the user experience through continuous improvement of digital services and processes.
- Management and coordination of the Service Desk as well as Field Service activities in collaboration with strategic partners.
- Expansion of self-service solutions based on ServiceNow, including knowledge bases, service portals, and chatbot functionalities.
- Requirements management in close coordination with business units and IT departments to develop tailored solutions.
- Central interface function between Business and IT with responsibility for solution evaluation and feedback management.
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Our expectations of you
Education
- Completed IT training as an IT specialist (m/f/d) or IT sales professional (m/f/d) with several years of practical experience or a university degree in Business Informatics, Computer Science, or Engineering.
Qualifications
- Fluent in spoken and written English.
- Structured and independent work approach combined with strong analytical thinking skills.
- Strong communication skills, team orientation, and high customer focus.
Experience
- Experience in Service Desk Management, feedback processes, and managing external service providers is an advantage.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
More net
Topics that you deal with on the job
Job Locations
This is your employer
I.K. Hofmann GmbH
I.K. Hofmann GmbH, founded in 1985, is a leading provider of personnel services with a strong presence in Germany and Austria. The company offers a variety of services, including personnel placement and employee leasing.
Description
- Company Type
- Recruiting Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Recruitment Agency
Solution Owner
- Location
- Aschendorf
- Working Model
- Onsite
- Diversity
- Open for all genders
