Job
- Level
- Experienced
- Location
- Limbach
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will ensure the quality of IT services and coordinate collaboration between locations and IT departments, manage the introduction of new systems, and report regularly on progress.
Job Technologies
Your role in the team
- They serve as the central interface between the holding company's IT and the user locations to ensure the quality and suitability of the services.
- You assume product responsibility for key tools of IT Service Management, in particular the ticket system, the CMDB, and the monitoring solution.
- They coordinate the collaboration between internal IT departments and the locations, systematically clarify requirements, and provide advisory support.
- They lead their own projects, support the specialist departments in multi-project management, and coordinate the implementation of new IT systems from planning to service setup.
- They ensure the quality of the CMDB, monitor the agreed services, and regularly report on status and progress to the department management.
- They prepare relevant information and collaborate with the specialist and marketing departments to design internal IT communication, for example through newsletters.
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Our expectations of you
Education
- A completed degree in (Business) Informatics, Business Administration, or an equivalent qualification through relevant training and several years of professional experience forms the basis of your profile.
Qualifications
- They combine a strong customer, service, and client orientation with a solution-oriented and confident communication towards all stakeholders.
- Proficient communication in German, both spoken and written, complements your profile.
- As an open and communicative personality, you convince through a strong customer orientation and build sustainable relationships with all stakeholders through your confident demeanor and active networking.
Experience
- Ideally, you have professional experience in IT service management, preferably in the healthcare sector.
- You preferably have knowledge of ITIL and experience with tools such as ticketing systems (e.g., Znuny/OTRS), a CMDB (e.g., i-doit), and Confluence & Jira.
- You are familiar with the use of AI in everyday work and ideally have some initial experience in prompting complex tasks.
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What we offer
- You will find an attractive and modernly equipped workplace with us.
- A permanent employment contract is a matter of course for us.
- You work in a highly qualified and demanding team.
- Regular professional and organizational development opportunities are available to you through our Limbach Academy.
- We offer flexible working hours, as well as the possibility to work remotely part of the time.
- Our company provides a canteen and free beverages for you.
- We provide you with special benefits such as a job ticket, company bike leasing, and an occupational pension scheme including employer contributions.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Limbach Group SE
The Limbach Group consists of over 30 individual laboratories that have established themselves as the leading company group in the industry through competent medical advice, highly specialized diagnostics, comprehensive range of services, and a wide scope of service offerings. As physician-led individual laboratories, the health and well-being of our patients is always at the heart of everything we do. We want you to feel comfortable and confident knowing that you are in good hands when you come to us for care.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Healthcare, Social Sector
IT service manager
- Location
- Limbach
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
