Job
- Level
- Experienced
- Job Field
- IT, System, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
You monitor IT systems in shifts, handle incident reports, and develop monitoring tools to maintain a secure and efficient IT infrastructure. Additionally, you document events and communicate precisely in critical situations.
Job Technologies
Your role in the team
- You are responsible for monitoring, managing, and supporting IT systems and processes, as well as detecting, initial handling, and appropriately escalating incidents during shift operations.
- You know what matters when it comes to analyzing and documenting events, and together with your colleagues from IT, you continuously develop the performance and availability of IT systems, services, and alerting tools.
- You primarily take on the monitoring of security-related events outside regular working hours and, if necessary, the detection and escalation of disruptions or other anomalies in the overarching infrastructure. Additionally, you handle routine IT tasks such as the further development and maintenance of monitoring systems or the recording and management of tickets.
- Whether it's daily handover or escalation in case of disruption, you communicate calmly and precisely.
- You actively contribute to the development of the gematik control center. Through your solution-oriented and responsible actions, you play a key role in keeping digital healthcare in Germany accessible and secure.
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Our expectations of you
Education
- You have completed a degree in a technical field or can demonstrate equivalent qualifications.
Qualifications
- You are reliable, work carefully, in a structured manner, and independently. You are capable of quickly understanding technical contexts and dependencies, and based on this, you can grasp an overall assessment.
- You are not afraid of challenges and are motivated. In stressful situations, you act calmly and methodically. Collaborating and sharing knowledge with colleagues is important to you.
- You have very good spoken and written skills in German and English.
Experience
- Ideally, you already have experience in the specified field with a focus on monitoring.
- You have experience working with IT operations, monitoring, and ticketing tools. Ideally, you possess knowledge of established methods in incident, problem, and change management (e.g., ITIL-based).
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What we offer
- We are giving the healthcare system an update - Think with us digital health.
- We offer you a permanent position with long-term prospects. Not only do we provide a secure job, but also a variety of opportunities for personal and professional development - through individual training via our gematik CAMPUS, workshops, trade fairs, and conferences.
- Our focus is on cross-departmental exchange and collaboration within cross-functional teams. Emphasizing shared learning and the joy of work.
- In addition to an attractive salary, we offer you 30 days of vacation as well as additional days off on December 24th and 31st, health and sports programs, a subsidy for the Deutschlandticket, employee events, corporate benefits, and much more.
- Within Germany, remote work is possible, as well as a workation of up to 30 days in a European country (EU, EEA, Switzerland).
- Work-life balance is highly valued by us. When it comes to designing working hours, we accommodate your individual needs. Returning to work after parental leave is also flexible with us, gladly also part-time.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
More net
Topics that you deal with on the job
Job Locations
This is your employer
gematik GmbH
Our ambition: The digitization of the German healthcare system. We provide a network for 70 million people - to ensure good medical care. Gematik is part of this ambitious IT initiative, which is listed as one of the largest in Europe.
Description
- Founding year
- 2005
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Service Engineer Control Center
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
