Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you will configure highly secure communication devices, document processes in ITSM tools, and assist customers with technical troubleshooting and on-site training.
Job Technologies
Your role in the team
- Configuration of complex end devices with a high level of protection.
- Documentation of work steps in ITSM tools.
- Supporting customers with troubleshooting and technical issue resolution.
- Commissioning, maintenance, servicing, and decommissioning of highly secure communication systems in customer environments.
- Conducting onboarding and training sessions at external clients' locations.
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Our expectations of you
Education
- Completed training in Computer Science, IT System Electronics, Medical Technology, Electronics for Devices and Systems, or a comparable qualification.
Qualifications
- Extensive IT knowledge in the areas of hardware, software, networking, and operating systems.
- Very good German and good English skills.
- Strong customer and service orientation, excellent communication skills in internal and external contacts, independent, analytical, and solution-oriented working style, as well as team spirit.
- Class B driver's license.
Experience
- Professional experience in client management, client support, device management, technical field service, or similar.
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Benefits
Work-Life-Integration
More net
Topics that you deal with on the job
Job Locations
This is your employer
Bundesdruckerei GmbH
Bundesdruckerei is one of the world's leading high-security technology companies and offers customized solutions for secure identities and data security for citizens, public authorities and companies.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT technician for highly secure communication systems
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
