Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Pulsnitz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the main contact for customer integration, testing shop modules, addressing technical queries, and assisting with interface issues within a dynamic team.
Job Technologies
Your role in the team
- In this position, you are the central contact person for our customers regarding the technical integration of our solutions - you test shop modules, assist with interface issues, and ensure everything runs smoothly.
- You handle customer inquiries in First- and Second-Level Support and ensure quick and competent resolution of technical challenges.
- They support our clients in configuring and integrating our software solutions.
- You create integration guides for our customers and keep them up-to-date.
- You will handle technical support, error management, and testing of our shop modules.
- You work closely with our development teams and product management to implement customized customer solutions.
- You perform error monitoring, analyze the results, and contribute to targeted fault localization.
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Our expectations of you
Qualifications
- You have solid IT foundational knowledge and can read and apply APIs.
- You are familiar with tools like Postman and have ideally worked with Kibana and Graylog before.
- You are a team player and enjoy working in a solution- and service-oriented manner for and with clients.
- You work in a structured, self-reliant, and solution-oriented manner within the team and with clients.
- You have very good German and good English skills, both written and spoken.
Experience
- You have initial experience with database systems and are able to perform simple SQL queries.
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What we offer
- Security! Permanent employment and market-competitive remuneration.
- It's all about the mix! On-site work or remote work.
- History! Workplace in Pulsnitz (with the S8 from Dresden) in a historic building with modern amenities.
- Lifelong learning! Needs-based further training and the opportunity to take on additional roles within the organization.
- Culture! Appreciative collaboration, open communication, and dynamic teams.
- Work-Life Balance! 30 days of basic vacation.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
secupay AG
We are the specialist for individual, automated payment and loyalty solutions for all sales channels. Perfectly tailored and cross-channel optimized. Around 15 million users have already carried out secure and easy payments with secupay.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
Employee Integration Support
- Location
- Pulsnitz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
