Job
- Level
- Experienced
- Location
- Rheda-Wiedenbrück
- Working Model
- Onsite
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you monitor a sovereign cloud platform in a 24/7 operation, analyze and resolve incidents, coordinate changes and releases, and optimize IT processes as well as documentation.
Job Technologies
Your role in the team
- Reliability counts here: As part of Arvato Systems, you are responsible for the operational management of a sovereign cloud platform. We are a service partner of Delos Cloud GmbH, working closely together on operational processes and ensuring stable on-site operation—with a clear focus on data processing in Germany.
- You monitor the health status of the platform in the 24/7 control room, keep KPIs and SLAs in view, and initiate escalations according to runbooks when necessary.
- You analyze and resolve incidents in 1st and 2nd level support, coordinate colleagues in 3rd level support as needed, and ensure a thorough shift handover.
- You oversee changes and releases, implement approved maintenance windows, and document all steps transparently in the ITSM tool.
- You continuously improve our runbooks, dashboards, and standard processes, and share your knowledge within the team.
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Our expectations of you
Education
- You have completed training as an IT specialist in system integration or a comparable IT qualification.
Qualifications
- Ideally, you have good knowledge of Azure fundamentals, such as monitoring, compute/VMs, storage, as well as backup & restore; PowerShell skills are a plus.
- You are familiar with ITIL processes (Incident/Change/Problem) as well as ticket and knowledge management, and you document in a structured manner.
- You have very good German language skills as well as good English language skills, both written and spoken.
- You are ready for shift work (early/late/night, including weekends and public holidays).
Experience
- You have experience in IT operations or support - ideally in NOC/Control Room, Data Center, or Cloud Operations, and preferably also in shift environments.
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What we offer
- What matters most to us is your motivation to learn new things — not that you already master everything perfectly. Even if you do not meet all of our requirements, do not hesitate to apply with us, because the CONTINUOUS DEVELOPMENT of our employees is highly valued and opens up a variety of opportunities within our company.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Gruner + Jahr AG & Co KG
Our team of passionate and dedicated employees work tirelessly to define content territories for companies and their brands. We continuously populate these territories with content, actions, and services in order to achieve relevance and attention. We are always present where content has a decisive influence on business success, making us the best possible partner.
Description
- Company Size
- 250+ Employees
- Company Type
- Digital Agency
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Advertising, Marketing, PR, Internet, IT, Telecommunication
Cloud Platform Operator
- Location
- Rheda-Wiedenbrück
- Working Model
- Onsite
- Diversity
- Open for all genders
