Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the first point of contact for technical customer inquiries in the ESM and UEM area, resolve incidents, assist with cloud solutions, and document your contributions to the knowledge base.
Job Technologies
Your role in the team
- Support our customers in the ESM environment Network management
- Act as first contact for technical support, resolving incidents efficiently
- Troubleshoot issues in your solution area, escalating complex cases
- Communicate effectively with customers and partners on issue status and resolution
- Document solutions and contribute to the knowledge base
- Work closely with Cloud, Services, Engineering, and other internal teams.
- Support process improvements
- Coordinate or escalate major incidents when needed
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Our expectations of you
Education
- Degree in IT, Computer Science, or related field
Qualifications
- Very good knowledge of IT infrastructure, SQL Server/Databases and Cloud services (like Microsoft Azure)
- Familiarity with ITIL principles
- Strong problem-solving and communication skills
- Business German level, Fluent in English
- Able to manage multiple tasks in a dynamic environment
- "We love customers!" -mindset
- Knowledge of network, Internet technologies and their protocols
- First knowledge in scripting such as PowerShell
Experience
- Previous experience from working in the technical support
- Experience with Client Management software, remote assistance and similar software
- Experience with cloud troubleshooting and UEM tools (e.g., Matrix42 solutions)
- Experience in ESM support
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Topics that you deal with on the job
Job Locations
This is your employer
Matrix42
Based in Frankfurt am Main, Matrix42 specializes in the digitization and automation of IT and HR departments. The company provides solutions for optimizing IT processes and supporting digital transformation.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
2nd Level Support Engineer UEM
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
