Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Elz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will be the first point of contact for technical inquiries and issues, provide user support for hardware and software questions, and efficiently manage our customers' IT infrastructure.
Your role in the team
- As an IT Support Specialist, you are the primary point of contact when it comes to providing efficient and effective support to customers with technical inquiries and issues related to their IT infrastructure.
- One of your core areas is to provide solutions for IT-related challenges and ensure the smooth operation of IT systems.
- User Support: Responding to calls, emails, and tickets from customers to identify IT-related issues and provide solutions.
- These can be hardware or software issues, network disruptions, or general IT questions.
- Diagnosis and Troubleshooting: You analyze technical issues to identify the underlying causes and find appropriate solutions.
- This may include conducting tests, troubleshooting, or coordinating with other departments or external service providers.
- IT Infrastructure Support: You manage and monitor our clients' IT infrastructure, including server and client environments, network devices, and other IT resources.
- Software Support: You install, configure, and support our clients in software applications, including operating systems, Office programs, enterprise applications, and other specialized software products.
- User Management: You manage user accounts, permissions, and access to IT systems in accordance with company policies.
- Documentation: You keep our clients' IT documentation up to date, create how-to guides, and write instructions in our knowledge databases to efficiently resolve common issues.
- Training: You conduct product training sessions for our clients to ensure they can use the deployed tools as efficiently and smoothly as possible and derive the maximum benefit from them.
- Escalation Management: You escalate complex or critical technical issues to the appropriate departments or external service providers and track their resolution.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed training in the IT field or comparable professional experience.
Qualifications
- Good knowledge in handling hardware and software, operating systems, networks, and general IT technologies.
- Strong communication skills and the ability to convey technical information clearly.
- Excellent problem-solving skills and the ability to systematically address IT issues.
This text has been machine translated. Show original
Benefits
Food & Drink
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
OBF IT-Solutions GmbH
OBF IT-Solutions GmbH, founded in 2007, is a leading IT system house in Elz specializing in tailored IT services. With a team of over 20 professionals, the company provides solutions in networking, communication, and security.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT support
- Location
- Elz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
