Job
In this role, you will assist employees with IT issues, resolve incidents, install and maintain hardware, manage user accounts, and work on IT projects within a dynamic environment.
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Your role in the team
- Are you looking for a new challenge in IT support? As an IT Support Specialist (m / f / d), you will become part of our IT Service Desk team and support our employees with all questions and concerns related to their IT workstations.
- In this role, you will manage our IT infrastructure in the Office, Retail, and Logistics sectors, ensuring that our users can work reliably and efficiently.
- As the primary contact person in 1st and 2nd level support, you combine technical expertise with a strong sense of service.
- Receipt, analysis, and processing of IT disruptions and service requests via phone, email, and ticket systems (e.g., ServiceNow)
- Support of our users in 1st and 2nd level support - remotely and on-site
- Installation, configuration, and maintenance of desktop computers, notebooks, mobile devices, printers, and point-of-sale (POS) systems
- Management of user accounts, groups, and access rights in Active Directory and Microsoft 365
- Support in the operation and integration of Apple-/macOS systems
- Participation in IT rollouts, smaller IT projects, and the implementation of new hardware and software solutions
- Maintenance and continuous updating of IT documentation as well as the creation of understandable knowledge articles, e.g., in Confluence
Our expectations of you
Education
- Completed IT training, e.g., as an IT specialist for system integration or IT electronics technician, or a comparable qualification
Qualifications
- Good knowledge of Microsoft environments, especially Windows, Microsoft 365, and Active Directory
- Confident handling of workplace hardware, mobile devices, point-of-sale systems, and label printers, e.g., Zebra or Novexx
- Knowledge of ITSM and collaboration tools such as ServiceNow, Confluence, or Jira is desirable
- Structured and service-oriented working style as well as a good understanding of ITIL processes
- Strong communication skills and enjoyment in collaborating with diverse teams and users
- Very good German and good English skills, both written and spoken
Experience
- Professional experience in IT support, ideally in a service desk environment as well as in 1st and 2nd level support
- Experience in supporting Apple-/macOS systems is an advantage.
What we offer
- A job that fits into your life, with flexible working hours, personalized workation options, and a hybrid work model
- Support your professional development through various learning and development opportunities such as the BESTSECRET Academy and LinkedIn Learning, because growth is part of the job and not an extra.
- A strong sense of belonging, reinforced through company-wide and local events, both virtual and on-site
- 20% employee discount & a premium membership at BESTSECRET, with direct access to the product world, to which you contribute every day
- Modern facilities & centrally located offices that support collaboration, exchange, and strong performance in an exciting industry
Benefits
Work-Life-Integration
Job locations
About your employer
The BestSecret Group is regarded as the leading online platform for premium and luxury brands in the off-price segment in Europe. Members in 28 European countries have access to over 3,000 designer brands, while brand partners have the opportunity to discreetly and comprehensively reduce excess inventory without compromising brand integrity. With more than 1,600 employees from over 70 nations, the group operates exclusive stores and modern logistics centers.
- Established Company
- Onsite, Hybrid, Full Remote
- Trade
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