Job
- Level
- Experienced
- Location
- Raubach
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will be the central point of contact for onsite support of IT devices, manage deskside support and hardware lifecycle management, as well as incident management and coordination of external service providers.
Job Technologies
Your role in the team
- Onsite IT support for users and production teams as a central contact point.
- Provision of deskside support for Windows workstations, laptops, mobile devices, and tablets.
- Installation, relocation, exchange, expansion, and decommissioning (IMACD) of IT equipment and peripherals.
- Support with Microsoft 365 and standard enterprise applications.
- Management of hardware lifecycle as well as asset and inventory management.
- Support during major incidents and business continuity measures.
- Collaboration with Service Desk, Infrastructure, Workplace, Security, and Application teams.
- Coordination and support of external service providers and vendors during installations, cabling, and on-site deployments.
- Documentation and tracking of incidents and service requests.
- Ensuring compliance with IT policies, processes, and security requirements.
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Our expectations of you
Qualifications
- Good knowledge of Windows 10/11 and Microsoft 365.
- Knowledge in hardware, asset, and inventory management.
- Basic knowledge of network technology (LAN, VLAN, TCP/IP, VPN).
- Knowledge in the field of printers and printing technologies.
- Knowledge in Incident, Problem, and Change Management as well as strong communication and coordination skills.
Experience
- Experience with Active Directory and user administration.
- Experience with ITSM tools such as ServiceNow or Remedy.
- Experience in production/manufacturing environments and with OT operations.
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What we offer
- Full-time position in Raubach, Germany.
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Benefits
Higher Take-Home Pay
Work-Life-Integration
Health, Fitness & Fun
Job Locations
About Your Employer
Hemmersbach
Salzburg
At Hemmersbach, we are experts in providing cross-country infrastructure services to the IT industry. With 34 offices and the Hemmersbach Authorized Partner (HAP) Network, we offer our services worldwide in over 190 countries.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
OT Support Onsite Technician
- Location
- Raubach
- Working Model
- Onsite
- Diversity
- Open for all genders
