Job
In this role, you will plan and coordinate IT changes, releases, and rollouts, optimize operational processes, and provide support in 2nd and 3rd level while collaborating with various IT teams in an agile environment.
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Job technologies
Your role in the team
- Planning and coordination of IT changes, releases, rollouts, and commissioning
- Control and Optimization of Change and Operational Processes
- Participation in CI/CD, deployment, and agile development processes
- Processing and coordination of Service Requests, Incidents, and Problems
- Support in 2nd- and 3rd-level support
- Collection and reporting of change and operational key figures
- Collaboration with various IT teams and stakeholders in an agile environment
- Moderation of workshops and votes
Our expectations of you
Qualifications
- Excellent knowledge of ITIL and agile methodologies (e.g., Scrum, Kanban)
- Good knowledge of JIRA, Confluence, and GitLab
- Excellent communication and moderation skills
- Independent, solution-oriented, and proactive working style
- Confident presence in workshops and presentations
- Excellent German and English skills
Experience
- At least 3 years of hands-on experience in IT change or release management
- Experience with CI/CD, deployment, and commissioning
- Experience in 2nd/3rd level support as well as in the ITSM environment
- Experience in process analysis and optimization
Benefits
Work-Life-Integration
Topics you will work on
Job locations
More about the recruiting agency
Westhouse Consulting GmbH, founded in 2002 in Munich, is an international sourcing and consulting service provider specializing in the placement of qualified professionals in IT, Engineering, SAP, and Life Sciences, collaborating with international clients.
- Recruiting Agency
- Onsite, Hybrid, Full Remote
- Recruitment Agency
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