Logo Highsnobiety

IT Support Administrator

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Highsnobiety

Job

  • Level
    Experienced
  • Job Field
    IT, Support
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Location
    Berlin
  • Working Model
    Hybrid, Onsite

    • Job Summary

    In this role, you assist end-users with the installation and configuration of devices, resolve complex IT issues, manage user accounts, and conduct training. You will also monitor IT infrastructure and implement new technologies.

    Job Technologies

    Your role in the team

    • Assists end-users with the installation, configuration, and ongoing usability of workstations, peripheral equipment (e.g., scanners, printers, etc.), mobile devices, and software within established standards and guidelines.
    • Research and resolve more complex issues with end-user devices and software by leveraging personal knowledge and skills and/or collaborating with third-party vendors.
    • Training, onboarding and offboarding of employees/freelancers including account management.
    • Create and update documentation of all processes and user manuals when needed.
    • Installing, repairing and replacing equipment (e.g. workstations, network switches, access points, media devices, etc.).
    • Ongoing administration of IT inventory and license management.
    • Proactively monitor IT-related infrastructure and applications to identify, assess, and remediate security vulnerabilities.
    • Testing and implementing new technology (e.g., new inventory systems, automation of existing processes).
    • Maintain a high degree of customer service when solving incoming support queries.
    • Übernehmen Sie die Verantwortung für Nutzerprobleme und handeln Sie proaktiv bei der Bearbeitung von Nutzeranliegen.
    • Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.

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    Our expectations of you

    Qualifications

    • Willing to learn new concepts quickly (e.g. fast learner).
    • Knowledge of managing accounts in Google GSuite or Office 365.
    • Excellent knowledge of installation and troubleshooting of various desktop operating systems, including macOS and Windows 11.
    • Understanding of Local Area Networking (LAN) and TCP/IP concepts including troubleshooting switches (e.g., VLANs) and wireless networks.
    • Knowledge of Information Technology security concepts (e.g. anti-virus, spam blockers, disk encryption, etc.).
    • Ensuring timely updates and resolution.
    • Ability to apply critical thinking and a methodical approach to problem identification and resolution.
    • Reliable, self-motivated & hands-on with a strong work ethic.
    • Ability to manage audio/visual systems, such as video and teleconferencing equipment (e.g., Google Meets), and conference room peripheral support.
    • Able to thrive and stay calm in a dynamic, fast-paced environment.
    • Process-driven with high attention to detail and excellent follow-through skills.
    • You can deal in a friendly manner with co-workers.
    • Strong work ethic with a desire to learn, grow, and develop new skills.
    • Strong verbal and written communication skills in English are a must.
    • Basic written and spoken German skills.
    • Technical certifications.

    Experience

    • 1 to 2+ years experience as an IT Support or System Administrator.
    • Experience using ticketing systems (e.g., JIRA, ServiceNow, ZenDesk, or similar systems).
    • Some experience with Identity and Access Management (IAM) systems such as Okta.
    • Some experience with central VoIP telephone systems (e.g. 3CX PBX, Asterisk, etc.).
    • Experience with mobile device support (Android/Apple/iOS).
    • Support experience with Adobe Creative Suite as well as Creative Cloud and other media production-related tools.

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    What we offer

    • A bright and spacious design office, which reflects our brand and focuses on employee well-being and sustainability, located close to U Kurfürstenstraße.
    • The opportunity to shape the company and help build a global brand in a motivating, international, and diverse work environment.
    • High degree of responsibility, creativity, originality, independence and creative autonomy.
    • We are constantly prioritizing attention on DEIB with internal trainings, workshops, parent friendly policies and our Employee Resource Groups (HighPower, HighPride, HighDreams & HighCulture).
    • 2 extra days off globally for all employees on International Women's Day and Juneteenth.
    • Flexible hybrid working policy, dog-friendly office, and remote international working benefit.
    • Access to visa support for employees relocating to Germany if needed.
    • Attractive employee benefits (e.g., performance-based bonus, ClassPass, OpenUp, sabbatical option).

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    Job Locations

    • Location Berlin

      Germany

    This is your employer

    Highsnobiety

    Highsnobiety

    Highsnobiety is a renowned brand based in Berlin that focuses on lifestyle and fashion content. Since its founding in 2005 by David Fischer, the company has provided current news on fashion, art, music, and culture, as well as creative events. The platform appeals to an international audience and is particularly popular among streetwear and sneaker enthusiasts.

    Description

  • Company Type
    Established Company
  • Working Model
    Hybrid, Onsite
  • Industry
    Media, Publishing
    • Logo Highsnobiety

    IT Support Administrator

    Highsnobiety
    Location
    Berlin
    Working Model
    Hybrid, Onsite
    Diversity
    Open for all genders

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