Job
- Level
- Senior
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you manage the value-oriented governance of the IT service portfolio, translate business requirements into manageable services, and ensure their compliance and consistency throughout the service lifecycle.
Job Technologies
Your role in the team
- You manage a value-oriented governance of the IT service portfolio.
- You are responsible for the end-to-end consistency of services.
- You translate business requirements into controllable service requirements and ensure their implementability.
- You are responsible for the standardization and scalability of the service organization across the entire service lifecycle (Design, Transition, Operations).
- You take responsibility for service-related topics (here practices according to ITIL 4).
- You ensure the alignment of all services with business objectives, regulatory requirements, and IT strategies.
- You are responsible for a consistent service lifecycle model.
- You structure and prioritize the IT service portfolio considering business value, risks, and the entire service lifecycle.
- You mediate between Business, IT, and external partners.
- You establish related communities and exchange formats to actively manage stakeholder relationships and feedback loops.
- You define and develop our Service Catalogue structure and SLA models.
- You ensure the consistent coherence between the Service Catalogue, service models, and CMDB.
- You design and implement the associated governance and ensure its compliance.
- You define quality criteria and test strategies for services throughout the entire lifecycle.
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Our expectations of you
Education
- You hold a degree in (Business) Informatics, Business Administration, or an equivalent qualification.
Qualifications
- You have solid knowledge of ITIL 4 (e.g., Portfolio Management, Service Catalogue Management, Service Level Management, Service Configuration Management).
- You possess a strong ability to facilitate moderation between Business, IT, and external partners.
- You excel in communication skills and have the ability to present complex issues in an audience-appropriate manner.
- You stand out through analytical and structured thinking.
- You are comfortable in complex organizations with multiple stakeholder interests.
- You possess a high degree of self-responsibility and a strong willingness to shape and influence.
- Fluent German skills at least at level C1 as the primary working language (this is a "must").
Experience
- You have extensive experience in IT Service Management, ideally in the context of IT Service Portfolio Management or Service Governance.
- You have experience in building and developing service portfolios and service catalogs.
- You have experience with regulatory requirements (e.g., KRITIS, NIS2).
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What we offer
- Flexible structuring of the workday (37-hour workweek, part-time options, flexible working hours, time account management, remote work)
- 30 days of vacation, days off on December 24th and December 31st, as well as leave options
- Promotion of individual development, including free training and support for part-time further qualification.
- 13 monthly salaries for employees covered by collective agreements and additional compensation components
- Company pension scheme
- Public Transport Company Ticket or Germany Ticket (50% employer subsidy) and JobRad offer
- Employee flow tariff after 12 months of employment
- Various health-related offers, including Urban Sports Club membership and PME family service.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
BEW GmbH
BEW Berliner Energie und Wärme GmbH is an established company in the energy supply sector, providing the capital Berlin with climate-friendly heat and electricity. With a district heating network spanning over 2,000 kilometers, it is the largest of its kind in Western Europe.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
Senior IT Service Portfolio Manager
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
