Job
- Level
- Senior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Herleshausen
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for onsite support of end-user devices, managing IT asset records, and maintaining IT equipment while providing 2nd and 3rd level support via ServiceNow.
Job Technologies
Your role in the team
- Senior IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.
- Set up and maintain end-user hardware (WiFi access points, RF scanners) following SOPs and manuals.
- Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance.
- Coordinate with vendors for hardware issues and take ownership of complex incidents.
- Manage incidents and problems, and support local IT projects and rollouts.
- Maintain accurate asset records in the central CMDB.
- Serve as primary IT support at your location, including occasional support for other sites across Europe.
- Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability.
- Vertreten und fördern Sie IT-Dienstleistungen innerhalb der Organisation.
This text has been machine translated. Show original
Our expectations of you
Qualifications
- Strong 2nd level desktop support skills (Windows 10, VPN, Citrix, Microsoft 365)
- Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)
- Grundlegendes Verständnis von Lagerabläufen und Konfiguration von Handheld-Geräten
- Vertraut mit IT-Infrastruktur (Router, Switches, Verkabelung), Datei-/Druckdienste, Active Directory und grundlegender Server-/Netzwerk-Fehlerbehebung
- Knowledge of ITSM tools (e.g., ServiceNow), ITIL V3 Foundation certified, and change/risk management awareness
- Strong customer service mindset, problem-solving ability, and end-to-end issue ownership
- Excellent communication, time management, and collaboration skills across all levels
- Presentation and training abilities for small groups
- Good English and German skills
Experience
- Experience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration tools
This text has been machine translated. Show original
Job Locations
About Your Employer
A.P. Møller - Mærsk A/S
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: https://www.maersk.com Your promise. Delivered.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Logistics, Transportation
Senior IT Support Technician
- Location
- Herleshausen
- Working Model
- Onsite
- Diversity
- Open for all genders
