Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Saarbrücken
- Working Model
- Onsite
Job Summary
In this role, you will be responsible for handling IT service desk incidents, analyzing issues, assisting users in 2nd-level support, and performing software installations and updates.
Job Technologies
Your role in the team
- You are the first point of contact for our employees in the Service Desk regarding problems, inquiries, and change requests.
- Professional and friendly reception of fault reports and on-site support for our users are the main focus.
- Independent troubleshooting of hardware and software issues, including error analysis and fault rectification.
- As a specialist, you support users not only in 2nd-level support in addition to 1st-level support, providing workarounds, but also independently analyze the root causes of issues and resolve them.
- Disruptions and issues with systems and applications managed by your IT colleagues from other IT departments, qualify them in detail and escalate or forward them from the 2nd-Level Support.
- They conduct quality control regarding ticket processing and the tracking of open tickets to ensure our service quality (Service Level Agreements) in our processes and policies.
- They handle software installations & updates on various client system platforms and also support smaller application systems.
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Our expectations of you
Education
- A successfully completed vocational training as an IT specialist in system integration or a comparable qualification in the IT field, e.g., as a network or system administrator.
Qualifications
- You have routine experience with MS Office, practical knowledge of common Windows operating systems, and basic hardware skills.
- Strong empathy and communication skills, characterized by a confident and friendly demeanor even in stressful situations.
- A high level of service and customer orientation, combined with solution- and goal-oriented work, through independent, analytical, meticulous, and responsible work.
- A high willingness to learn, flexibility, and resilience.
- Enjoyment of diverse tasks and teamwork complete your profile.
- You can demonstrate flawless German language skills in both spoken and written form.
Experience
- You have already gained some experience in IT support or can already demonstrate experience as an administrator.
- Ideally, you have experience with ticketing systems and service desk processes.
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What we offer
- After their onboarding, they can expect a self-responsible and diverse range of tasks.
- We offer a salary in accordance with collective bargaining agreements, an additional pension scheme, and an annual bonus payment.
- We support you in participating in internal and external training and development courses.
- Innovative, family-friendly working time models have been a standard for us for many years.
- Teamwork in an open and trusting atmosphere.
- We are happy to assist you with your housing search.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
Klinikservice Saarbrücken GmbH
Klinikservice Saarbrücken GmbH is an established company providing services in technology, transport, and administration for medical facilities. As a subsidiary of Klinikum Saarbrücken, it collaborates closely with various clinics.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Healthcare, Social Sector
2nd-Level IT Service Desk Employee
- Location
- Saarbrücken
- Working Model
- Onsite
- Diversity
- Open for all genders
