Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you actively participate in the IT operations process according to ITIL, analyze incidents, initiate escalations, and document activities to ensure smooth customer operations.
Job Technologies
Your role in the team
- Participation in the "IT Operations" process according to ITIL (i.e., Incident, Event, Service Request, Escalation, and Problem Management)
- Implementation of new clients
- Ensuring operations according to the service agreements of the clients
- Detailed analysis of incoming incidents and initiation of remedial measures
- Introduction of escalation procedures according to the guidelines, participation and coordination of specialist teams in the event of Major Incidents
- Support of the Service Manager in escalations
- Ensuring team staffing and shift scheduling
- Documentation of activities in the respective systems and creation of reports (e.g., from OSNow)
- Organization of technical assessment and maintenance of operational documentation
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Our expectations of you
Education
- Bachelor's degree or completed vocational training with adequate professional experience
Qualifications
- ITIL Foundation Certification
- High flexibility, resilience, and willingness to perform
- Good communication skills (clear, understandable pronunciation, language proficiency)
- Good IT skills as well as technical understanding; good knowledge in the area of networking and/or systems
- Willingness and health suitability for shift work (24/7 shift model) are mandatory requirements.
- You possess a Class B or 3 driver's license.
- Fluent German and very good English skills complete your profile
Experience
- At least three years of professional experience, including at least one year in an Operation Center
- Experience in the professional management of topics and teams is an advantage.
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What we offer
- Mobile working nationwide in Germany
- Attractive salary package with performance-based bonus
- 37 hours/week with flexible working hours
- Employer-funded training and certifications
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
operational services GmbH & Co. KG
IT is your competent partner for all aspects of data center, network and application operations. As the leading ICT service provider in the German market, we guarantee long-term system support and availability of critical operating processes through our more than 800 highly qualified employees and an annual turnover of 120 million euros.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(1 Review)3.4
Career Growth
3.4Culture
3.5Workingconditions
4.0Engineering
3.0
Supervisor Operations Center
- Location
- Frankfurt
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
