Job
- Level
- Experienced
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you manage user accounts and permissions in systems like Workday and ServiceNow, support the IT servicedesk in 1st and 2nd level support, and analyze hardware needs.
Job Technologies
Your role in the team
- You create and manage user accounts, ID cards, and their permissions in the systems Workday (HR), ServiceNow, as well as in other access management systems for our client.
- You will handle 1st- and 2nd-level support for user accounts in the human resources management system landscape as well as for permissions across different system environments.
- You support your colleagues (internal & clients) across locations in requesting user accounts and IT permissions, as well as maintaining databases in the context of comprehensive user management via email, MS Teams, and the ticket system.
- In hardware management, you analyze the need for notebooks, monitors, and other equipment, and order the necessary devices from the service provider.
- You are responsible for the regular recertification of user accounts, permissions, drives, and group mailboxes.
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Our expectations of you
Education
- You have a completed degree in Computer Science (e.g., Business Informatics m/f/d) or a completed IT apprenticeship (e.g., as an IT Salesperson m/f/d, IT Specialist (m/f/d) for System Integration).
Qualifications
- You are familiar with MS Office, Windows clients, mobile devices (iOS/Android), ticketing systems (e.g., ServiceNow), and have a basic understanding of networks and VPNs.
- A high willingness to learn, to quickly understand new, customer-specific applications and tools and to be able to use them in support, is a matter of course for you.
- You excel in strong service and customer orientation, teamwork, high reliability and sense of responsibility, as well as a structured and meticulous work approach.
- You communicate fluently in German (both written and spoken) and ideally have good English skills.
Experience
- You have experience in a comparable field, ideally in IT support (1st/2nd level) within a corporate environment.
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What we offer
- A future-proof and challenging role in a professional work environment that promotes diversity and equality.
- A permanent employment contract.
- 30 days of vacation as well as additional time off for Christmas and New Year's Eve.
- An office in a central downtown location with modern workspaces.
- A appreciative work environment with a strong, cohesive team that supports each other.
- The possibility to work remotely several days a week.
- Family-friendly personnel policy to support employees through various life phases.
- Flexible working time models for a true work-life balance.
- Exclusive offers for employees with premium special conditions for products and services from renowned manufacturers and brands.
- APLEONA training programs for personal and professional development.
- The option for Jobrad leasing, for your personal training or the commute to work.
- An attractive employee referral program.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Job Locations
About Your Employer
Apleona GmbH
As one of the leading German providers of integrated facility management, Apleona offers a complete range of real estate services with around 20,000 dedicated specialists. We provide our customers with innovative and powerful solutions, both nationally and internationally.
Description
- Company Size
- 250+ Employees
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
IT service desk employees
- Location
- Hamburg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
