Job
- Level
- Experienced
- Location
- Igel, Laufen, Gallin
- Working Model
- Onsite
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you set up workstations and mobile devices, install software, and handle incidents in 1st and 2nd level support using our ITSM tool. You analyze and resolve issues while keeping documentation up to date.
Job Technologies
Your role in the team
- You are the on-site IT support for our colleagues (m/f/d) in office, warehouse, and production.
- You set up workplaces, hardware, mobile devices, and peripherals, ensuring everything is ready for use.
- You install and configure software, clients, and standard applications.
- You handle disruptions and service requests in 1st and 2nd level support via our ITSM tool ServiceNow.
- You assist with questions regarding applications and systems - especially in the context of Windows, Microsoft 365, IGEL, mobile devices, and our CSB system.
- You analyze disruptions in the environment of production, warehousing, inventory management, and IT infrastructure and find pragmatic solutions.
- You identify recurring issues, actively drive topics forward, and coordinate with internal departments or external service providers as needed.
- You keep documentation up to date and contribute to our internal IT knowledge base.
- You manage your topics independently, but never alone – you are part of a motivated IT team that supports each other.
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Our expectations of you
Education
- Completed training in the IT sector, a comparable qualification, or solid practical experience.
Qualifications
- Technical understanding, curiosity, and willingness to delve into new topics.
- You are confident in working with Windows and Microsoft 365.
- You have a good basic understanding of hardware, networks, mobile devices, and IT infrastructure.
- You work in a structured, reliable, and communicative manner.
- You explain technical topics clearly, remain patient, and find solutions even when things need to be done quickly.
- You enjoy not only managing IT from your desk but also making a direct impact on-site.
Experience
- Experience in IT support is a plus, but not a must - your attitude counts: get involved, help out, solve problems.
- Experience with ERP, inventory management, or production systems is an advantage – ideally, you are already familiar with CSB or eager to learn.
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What we offer
- At IFRI in Gallin, you work at a modern, newly opened production site where technology, processes, and people work closely together.
- You are closely involved in daily operations and ensure that production, logistics, and administration run smoothly through your work.
- Here, personal responsibility, team spirit, and pragmatism matter — and you can feel that every day.
- You will have the opportunity to actively shape a new location, help build structures, and directly advance IT topics on-site.
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Benefits
Higher Take-Home Pay
Job Locations
About Your Employer
CITTI
CITTI Handelsgesellschaft mbH & Co. KG is a family-run company based in Kiel, serving as the central unit of the CITTI Group. This group includes grocery specialty markets, delivery wholesale, and other service-oriented business areas. The Kiel location coordinates the central corporate functions.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Trade
IT Support Specialist
- Location
- Igel, Laufen, Gallin
- Working Model
- Onsite
- Diversity
- Open for all genders
