Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Temporary employment
- Location
- Berlin
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are responsible for the development and governance of ITSM processes, conducting analyses, and closely collaborating with various IT departments to continuously improve service quality.
Job Technologies
Your role in the team
- Take professional responsibility for our ITSM processes and ensure that they are effectively managed and continuously developed across departments.
- In this role, IT Service Management is actively developed further and a direct influence on the operation of critical infrastructure at 50Hertz is exerted.
- ITSM processes are not only designed but also managed cross-functionally.
- This involves close collaboration with central IT units, where strategic development is linked to operational impact — with high visibility and significant influence on service quality and stability.
- Evaluation, analysis, and continuous improvement of existing IT service management processes (ITIL-based) with regard to roles, interfaces, and KPIs.
- Design, implementation, and establishment of new ITSM processes, e.g., Problem Management and IT Service Continuity Management (ITSCM).
- Management, organization, and continuous development of existing service formats such as the Change Advisory Board (CAB).
- Professional responsibility for the processes and organizational development of the on-call system (Manager on Duty).
- Ensuring compliance with process specifications, governance requirements, and regulatory frameworks.
- Close collaboration with IT Operations, Application Management, IT Security, projects, and external service providers.
- Development and maintenance of transparent process documentation as well as training and consulting of the involved stakeholders.
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Our expectations of you
Education
- Completed degree in Computer Science, Business Informatics, or a comparable qualification or relevant practical experience.
Qualifications
- Analytical and conceptual strength as well as a structured way of working.
- Strong communication and moderation skills in dealing with various stakeholders.
- Excellent spoken and written proficiency in German and English (C1).
Experience
- Several years of experience in IT Service Management (ITSM) as well as knowledge of ITIL-based processes (ideally as a Process Owner / Process Manager / Consultant or in a comparable role).
- Experience in the implementation, management, and continuous improvement of ITSM processes.
- Experience in cross-functional collaboration and coordination of complex IT structures.
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What we offer
- Opportunity to drive the energy transition forward yourself.
- Employee restaurant where three fresh menus are cooked daily.
- Central location directly at Berlin Hbf.
- Company pension scheme.
- Daycare and Parent-Child Office for short-term care shortages.
- Extremely collegial environment.
- Fair compensation and comprehensive social benefits.
- Various working time models with long-term accounts.
- Promotion of personal development.
- 30 days of vacation.
- Employee events (e.g., team development days and company parties).
- Professional consulting services on (mental) health, care, legal, financial, and more.
- Bicycle leasing (including private use of the company bike).
- Working hours: 37 hours per week (full-time).
- Flexible working hours with a long-term account to support work-life balance.
- The number of floating days is unlimited.
- No core working hours.
- Mobile working (also from home) possible.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Higher Take-Home Pay
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
50Hertz Transmission GmbH
Electricity is something that we all rely on day in and day out. Whether it’s to power our homes or our businesses, we depend on a reliable source of electricity. This is where 50Hertz comes in. As one of the four major transmission network operators in Germany, 50Hertz is responsible for supplying electricity to 18 million people. The company takes its role very seriously and employs over 1,000 people to make sure that everyone has the power they need when they need it. Thanks to the hard work of the 50Hertz team, we can all rest assured that our electricity needs will always be taken care of.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Service Manager ITIL / ITSM Processes
- Location
- Berlin
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
