Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Cologne
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will take on operational and strategic responsibility for IT service management, develop ITSM processes according to ITIL standards, and ensure service quality in ongoing operations.
Job Technologies
Your role in the team
- Your role combines operational responsibility for ongoing IT operations with the strategic development of professional service management.
- They manage employees, service providers, and processes — and lead them into an effective, reliable overall structure.
- Your responsibilities include, in particular:
- You are responsible for service quality in ongoing operations and drive the structured development of a professional ITSM - from the initial process to the complete service catalog.
- Ensuring service quality (On-Premises and Cloud) in compliance with agreed SLAs and internal process regulations.
- Development and professionalization of ITSM processes according to ITIL standards: Incident, Change, and Problem Management, and structured ticket handling.
- Definition of IT services and creation of a robust service catalog based on business requirements.
- Binding management of external IT service providers - in close coordination with internal stakeholders and department management.
- You lead the department both disciplinarily and technically, guiding your team members through a targeted growth phase.
- Your focus is on two things: a stable operation that can withstand pressure for change - and a culture in which employees think and act independently.
- Individual support, further qualification, and development of employees based on specific development goals.
- Overall responsibility for talent acquisition: refining requirement profiles, overseeing selection processes, making decisions, and supporting employee recruitment via LinkedIn.
- Promotion of cross-departmental collaboration within the IT sector.
- You are responsible for the strategic direction of the department - from ITSM conception through the service catalog to alignment with the IT strategy of BwBM.
- Conceptual contribution to the development of ITSM and ISMS in accordance with ISO/IEC 27001 based on BSI standards.
- Budget planning and control for the IT Service Management department.
- Regular reporting to department management and executive management.
- Development of and consulting on IT-related policies as well as technical management of tenders.
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Our expectations of you
Education
- Degree in (Business) Informatics or IT training with relevant further education.
Qualifications
- What matters most is your ability to create structures, take responsibility, and effectively manage organizations in IT operations.
- Solid practical ITIL knowledge - certification welcome.
- Experience in IT operations (On-Premises and Cloud) as well as in service definition.
- Basic knowledge of information security (ISO/IEC 27001 / BSI IT-Grundschutz) preferred.
- Very good German in spoken and written form.
- You communicate clearly at all levels, maintain an overview even in complex situations, and act decisively.
Experience
- Experience in IT service management is essential - you know how to structure a growing department.
- Several years of experience in a leadership role in IT service management, including employee development and management of external IT service providers.
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What we offer
- You can expect a leadership role with genuine scope for shaping, in a department that is strategically growing and where your work will be directly visible.
- The highlights: Foundational work with impact: processes, structures, and culture that shape you.
- Direct integration into the department management.
- Growing department with long-term prospects.
- Further training without bureaucratic effort - aligned with economic considerations.
- A permanent position in a crisis-proof company.
- A lived feedback culture and usually an annual salary adjustment.
- A structured onboarding process as well as a dynamic team that enjoys exchanging ideas and supporting each other.
- A varied range of tasks and the opportunity to contribute and develop further.
- Individual, internal as well as external training opportunities.
- Flexible working hours (flextime between 6:30 a.m. and 9:00 p.m. without core working hours).
- Option for remote work.
- Corporate Benefits (exclusive employee discounts).
- Modern office spaces at a location with direct access to public transportation network and the highway (free company parking spaces).
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Bw Bekleidungsmanagement Gmbh
Bw Bekleidungsmanagement GmbH specializes in clothing management for the Bundeswehr, supplying around 250,000 soldiers and civilian employees with clothing and personal equipment. The company covers the entire value chain of Bundeswehr clothing and has been owned by the Federal Republic of Germany since 2017.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
Head of IT Service Management
- Location
- Cologne
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
