Job
- Level
- Lead
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Berlin
- Working Model
- Onsite
Job Summary
In this role, you lead a team, optimize IT service management processes according to ITIL 4, prioritize IT projects, and ensure the quality of IT services and their integration into the business.
Job Technologies
Your role in the team
- You lead a team of approximately 8 internal employees as well as external service providers, focusing on IT service and IT project management.
- You ensure the goal-oriented capacity and deployment planning of resources.
- You promote the professional development and performance of the team.
- You are responsible for the overall management and further development of the IT service portfolio (applications, infrastructure, as well as technical and business-related services).
- You implement and develop standardized processes for IT Service Management in accordance with ITIL 4 (e.g., Incident, Problem, Service Level, Service Catalogue, Portfolio Management) and maintain the associated governance elements (e.g., roles, processes, policies).
- You manage the delivery of core IT services (e.g., Service Desk) including monitoring of key KPIs and quality assurance.
- You prioritize and manage IT projects based on business priorities, risks, and cost-effectiveness, ensuring the timely implementation of projects within budget, quality, and performance targets.
- You support the budget planning and controlling of project and service efforts. Additionally, you coordinate cross-departmental alignments and report to the management level.
- You participate in the design and continuous development of the IT operating model within the framework of the IT strategy.
- You ensure compliance with internal guidelines, regulatory requirements, and legal provisions.
- You contribute to the strategic development of the IT roadmap and support key digitalization initiatives.
- You manage external service providers and partners, establish an effective escalation management, and conduct regular service and project reviews to ensure performance, quality, and goal achievement.
- You establish close collaboration with the business units to enable optimal integration of IT services and projects into corporate processes.
- You identify IT risks and opportunities and derive appropriate action strategies from them.
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Our expectations of you
Education
- You have successfully completed a university degree in Computer Science, Business Informatics, or another relevant field, or possess an equivalent qualification.
Qualifications
- You are empathetic and can provide appropriate support and guidance to your team members, even in challenging situations.
- You have extensive expertise in IT service and service portfolio management as well as in IT project and project portfolio management.
- You are experienced in the implementation and application of the ITIL framework, preferably with ITIL 4 knowledge and relevant certification.
- You can prepare and make decisions in a goal-oriented manner.
- You enjoy the continuous, iterative development of team capabilities and operational models.
- You possess strong skills in stakeholder management and cross-departmental communication up to executive level.
- You handle KPI-based management, quality assurance, as well as service and project reporting confidently.
- You bring expertise in compliance, regulatory requirements, as well as risk and opportunity management in the IT environment.
- Fluent German skills at least at level C1 as the primary working language (this is a "must").
Experience
- You possess extensive professional experience, including solid technical and disciplinary leadership experience.
- You also bring experience in IT strategy, operating models, governance, as well as digitalization and process design expertise.
- You have experience in budget planning, controlling, and the financial management of services and projects.
- Experience in managing external service providers and partners completes your profile.
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What we offer
- Flexible structuring of the workday (37-hour workweek, part-time options, flexible working hours, time account management, mobile working)
- 30 days of vacation, days off on December 24th and December 31st, as well as leave options
- Promotion of individual development, including free training and support for part-time further qualification.
- 13 monthly salaries for employees covered by collective agreements and additional compensation components
- Company pension scheme
- Public transport company ticket or Germany ticket (50% employer subsidy) and Jobrad offer
- Employee flow rate after 12 months of employment
- Various health-related offers, including Urban Sports Club membership and PME family service.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
BEW GmbH
BEW Berliner Energie und Wärme GmbH is an established company in the energy supply sector, providing the capital Berlin with climate-friendly heat and electricity. With a district heating network spanning over 2,000 kilometers, it is the largest of its kind in Western Europe.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Power Sector, Economy
Head of IT Portfolio Management
- Location
- Berlin
- Working Model
- Onsite
- Diversity
- Open for all genders
