Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Location
- Bremen
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle IT requests in 1st-level support, manage IT assets, secure mobile devices, while optimizing processes and training users for daily operations.
Job Technologies
Your role in the team
- Processing, analyzing, and prioritizing IT requests in 1st-level support using an IT service management tool (e.g., TOPdesk) for structured ticket recording and documentation.
- Setup, configuration, and management of workstations throughout their entire lifecycle - including structured onboarding and offboarding processes.
- Maintenance and management of IT assets such as hardware, software, and licenses.
- Responsibility for Mobile Device Management (MDM): administration, securing, and managing mobile devices (smartphones, tablets), including policy management and app deployment.
- Coordination of external service providers as well as consistent follow-up on disruptions and service requests.
- Conducting training sessions and onboarding, as well as supporting users in their daily operations; additionally, creating knowledge base and self-service content.
- Monitoring and supervision of core IT systems, including structured incident recording and measures management in the ITSM tool.
- Active involvement in the optimization of internal IT processes, e.g., through the further development of workflows, automations, and service processes.
- Ensuring IT security, including backup management, encryption, antivirus protection, and certificate management, including audit-proof documentation (ITSM system).
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Our expectations of you
Education
- You have completed training in the field of computer science (e.g., IT specialist for system integration, IT electronics technician, service technician, network administrator (m / f / d)) or possess a comparable qualification.
Qualifications
- Ideally, you have knowledge of Microsoft environments (e.g., Windows, Server, Exchange, MSSQL) as well as virtualization technologies (e.g., VMware, VMware Horizon).
- You are open to new technologies and adapt flexibly to different challenges.
- You demonstrate a service-, quality-, and cost-conscious approach.
- They are characterized by initiative and commitment and possess a goal- and result-oriented work approach.
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What we offer
- With us, you have the opportunity to flexibly organize your working hours within 35 hours per week - within the framework of flextime regulations, also with the option to distribute the hours over 4 days a week.
- Depending on your area of activity, you can conveniently work from home on individual days.
- We offer you additional incentives in the form of Christmas and holiday bonuses (14 salaries), tax-free allowances, and corporate benefits.
- We ensure that you feel welcome with us from the very beginning by accompanying you throughout the onboarding process and supporting you with structured onboarding plans.
- We believe it is important for you to realize your full potential. Therefore, we offer employer-funded training, further education, and professional development both internally and externally to continuously expand your skills.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
BKK Dachverband e.V.
Der BKK Dachverband e.V. ist eine schlanke, flexible und unbürokratische politische Interessenvertretung der betrieblichen Krankenversicherungen auf Bundesebene. In Netzwerken und Kooperationen bündeln wir die Interessen unserer Mitgliedskassen, um diese insbesondere gegenüber den gesundheitspolitischen Akteuren und den Medien zu vertreten.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Other Sectors
IT system manager / system administrator 1st & 2nd level support
- Location
- Bremen
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
