Job
- Level
- Experienced
- Location
- Landau an der Isar
- Working Model
- Hybrid, Onsite
- Job Field
- BI, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will be responsible for ensuring stable SAP operations, managing service level agreements, and optimizing incident and problem management processes while closely collaborating with teams and clients.
Job Technologies
Your role in the team
- Responsibility for managing the ongoing SAP operations (Application Management) as well as ensuring a stable and high-performing system operation.
- Main contact person in the Service Desk for customers and departments regarding operational issues, escalations, and disruptions.
- Monitoring and management of the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Continuous monitoring, analysis, and optimization of service and support processes (Incident, Problem, and Change Management according to ITIL).
- Management and coordination of internal teams as well as external service providers within the scope of service delivery.
- Conducting regular service reviews, reporting, and escalation management with clients and management.
- Identification of areas for improvement in operations as well as initiation and support of measures for continuous service improvement (Continuous Service Improvement).
- Management of contract and budget topics within the scope of service delivery (e.g., change requests, additional services).
- Ensuring the documentation of operational processes, service catalogs, and knowledge bases.
- Close collaboration with SAP consultants, developers, and business units to ensure smooth end-to-end operations.
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Our expectations of you
Education
- Completed degree in Business Informatics, Computer Science, Business Administration, or a comparable IT qualification, as well as several years of professional experience in SAP service operations or application management.
Qualifications
- Broad understanding of the SAP S/4HANA landscape and core end-to-end business processes (e.g., Order-to-Cash, Procure-to-Pay, Record-to-Report).
- Essential: Proficient use of Jira and Confluence for ticket management, documentation, and tracking of service processes.
- Knowledge of Continuous Service Improvement and agile methodologies (Scrum/Kanban) is advantageous; ITIL and SAP certifications are desirable.
- Strong communication, presentation, and conflict resolution skills, as well as a high customer and service orientation.
- Excellent German and English language skills, both written and spoken; willingness to travel as needed.
Experience
- Experience in a service- or team-leading role as well as in managing internal teams and external service providers.
- Solid knowledge of ITIL processes (Incident, Problem, Change, and Request Management) as well as experience with service management tools such as SAP Solution Manager, SAP Cloud ALM, or ServiceNow.
- Experience in managing SLAs/KPIs, service reporting, and ideally in contract and provider management.
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What we offer
- A secure job in an internationally active, family-owned corporation with strong roots in Lower Bavaria.
- Flexible working hours without core time, the possibility of remote work (up to 2 days per week), and a pleasant, collegial atmosphere.
- Attractive compensation including travel allowance, tax-free benefits in kind, and comprehensive social benefits - of course, in a permanent employment contract.
- Exciting tasks with plenty of room for personal and professional development - supported by the Einhell Academy. Health programs, an in-house fitness studio, diverse catering options, exclusive employee discounts, and unforgettable company events complete our offerings.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Einhell
Die Einhell Germany AG mit Sitz in Landau an der Isar entwickelt und vertreibt als einer der weltweit führenden Anbieter Lösungen für Heim- und Handwerker für Haus, Garten und Freizeit.
Description
- Company Size
- 50-249 Employees
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
SAP Service Delivery Manager
- Location
- Landau an der Isar
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
