Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Part Time
- Contract Type
- Permanent employment
- Location
- Saarbrücken
- Working Model
- Onsite
Job Summary
In this role, you will support the IT systems of the universities, perform PC installations, resolve user inquiries in 2nd-level support, and assist in the IT procurement process.
Job Technologies
Your role in the team
- The University IT Center (HIZ) is the shared IT service provider for the four public universities in Saarland (UdS, htw saar, HBK Saar, and HfM Saar).
- We support students, researchers, and staff of universities, providing access to comprehensive IT and communication services for more than 30,000 people.
- The 'Service' department supports and advises users in all matters of IT support and serves as the central point for requirements management, handling requests and wishes regarding the services and offerings of the HIZ.
- The support is provided not only during the commissioning and operation of IT systems for end-users but also in an advisory capacity in advance of upcoming investments and throughout the IT procurement process (in collaboration with the central procurement departments).
- The service offerings include the full provisioning of the central administrations of UdS and htw saar, operation and support of software solutions in the administrations and facilities, as well as the recording and resolution of disturbances across the entire IT environment.
- You manage Microsoft directory services across all relevant data of users, computers, networks, etc.
- You install, configure, and support PC workstations and integrate them into the existing IT infrastructure.
- You oversee the IT procurement process from advising the needs departments, gathering customer requirements, creating specifications, obtaining and comparing quotes, and conducting the incoming goods inspection and inventory of delivered items.
- You receive incident reports and requests in the helpdesk system and prioritize error reports/requests based on urgency and severity of the issue.
- You conduct fault analyses, identify the disturbance and its root cause, research measures for troubleshooting, and resolve the disturbances.
- They advise users on all hardware and software issues as part of 2nd-level support.
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Our expectations of you
Education
- Successfully completed IT-related vocational training or a comparable relevant qualification with several years of relevant professional experience.
Qualifications
- You possess good knowledge of IT procurement and are familiar with current IT hardware from various manufacturers.
- You are familiar with the common operating systems Windows, Linux, and MacOS, as well as with standard office applications (e.g., MS365).
- You have the ability to understand complex issues and document them simply and clearly.
- You possess a strong customer and service orientation, enjoy teamwork, and engaging with clients.
- You possess a high degree of independence and personal responsibility in completing your tasks.
- Willingness to participate in regular further training and continuing education.
- Knowledge of the higher education sector is desirable.
- Language skills (according to GER): German C1.
Experience
- You have knowledge and experience in working with Microsoft directory services.
- You possess solid knowledge and experience in the installation, configuration, operation, and support of PC workstations and peripheral devices.
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Job Locations
This is your employer
Universität des Saarlandes
The University of Saarland, located in southwest Germany, is world-renowned for its research in computer science and nano- and life sciences. In addition, its close relationships with France and its focus on European studies are two more reasons why this institution is so exceptional.
Description
- Founding year
- 1948
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Education System
IT service employees
- Location
- Saarbrücken
- Working Model
- Onsite
- Diversity
- Open for all genders
