Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Überlingen
- Working Model
- Onsite
Job Summary
In this role, you serve as the primary contact for hardware and software issues, manage service requests according to ITIL, and conduct on-site installations while onboarding new staff.
Job Technologies
Your role in the team
- Within our IT department, you are the primary contact (m/f/d) for hardware and software issues. You record questions, disruptions, or problems in a modern ticketing system and analyze or process them according to ITIL (Information Technology Infrastructure Library).
- You handle service requests independently or as part of a team and provide them to the users.
- As part of on-site support, you are responsible for the installation, configuration, rollout, and commissioning of hardware and software on-site.
- You are the primary IT contact for new colleagues in our company.
- Furthermore, you assist in the introduction of new topics in the Service Desk area and actively contribute to this.
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Our expectations of you
Education
- Your successfully completed training with a focus on computer science provides the ideal qualification for this position.
Qualifications
- Customer and service orientation as well as organizational skills are among your strengths.
- You have very good German language skills, a high level of communication ability, and are characterized by a systemic and solution-oriented approach.
- A team-oriented and independent working style, as well as an openness to new tasks, complete your profile.
Experience
- In addition, you convince us with your initial experience in the IT Service Desk or in a similar environment.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
Diehl Stiftung & Co. KG
Diehl Controls is a global leader in the household appliances and HVAC/R industry. We offer top-notch solutions and innovative products, covering everything from development to industrialization and high-tech production.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
IT service desk specialist
- Location
- Überlingen
- Working Model
- Onsite
- Diversity
- Open for all genders
