Job
- Level
- Experienced
- Job Field
- IT, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- 54.981 to 85.916€ Gross/Year
- Location
- Berlin, Würzburg
- Working Model
- Onsite
Job Summary
In this role, you will coordinate requirements management and service level management, act as a point of contact for customer inquiries, and manage product development for our data center.
Job Technologies
Your role in the team
- Coordinate and manage requirements management.
- Coordinate Service Level Management, which means defining and monitoring Service Levels.
- Performing tasks in the area of customer service management, for example, business relationship management with department heads and executive management of other RV carriers and external companies, as well as with internal colleagues.
- You are the point of contact for customer inquiries (content-related, contractual, and technical) and for customer requirements, including feasibility analysis, prioritization, and economic assessment.
- Contribute to the update of the data center DRV's product portfolio, including the development of product strategies and the introduction of new products.
- Consulting and support for clients in household planning and management insofar as products and services of the DRV data center are involved.
- Participation in working groups and projects.
- These tasks require a willingness to participate in on-call duty.
This text has been machine translated. Show original
Our expectations of you
Education
- A successfully completed university degree (Bachelor/Diploma FH) with a focus on IT or in the field of business sciences, or an equivalent qualification, or a successfully completed IT-oriented or commercial vocational training with several years of professional experience.
Qualifications
- Knowledge of IT infrastructure is an advantage.
- Ideally, you hold an ITIL Foundation certification.
- You possess strong communication skills as well as a patient, factual, and service- and customer-oriented demeanor.
- You demonstrate a team-oriented and reliable work approach, even under challenging conditions, and bring technical affinity, flexibility, and openness to new topics and technologies.
- For the position, fluent German language skills in spoken and written form are required.
Experience
- Several years of professional experience in service or account management as well as in project management.
This text has been machine translated. Show original
What we offer
- People with a severe disability or those considered equivalent within the meaning of § 2 paragraphs 2 and 3 of the SGB IX will be given preferential consideration if they are equally suitable.
- Applications from people of all nationalities are welcome.
- The position requires willingness to travel for business.
- Please note that you will be subject to a security check in accordance with the Security Clearance Act (§ 9 SÜG) after an employment offer.
- This security check must not conclude that there is a security risk that conflicts with security-sensitive activities (§ 14 SÜG).
- For the position, we will conduct interviews with candidates who are shortlisted.
- This job posting pertains to an area where women are underrepresented in the sense of the Federal Equality Act.
- The German Pension Insurance Federation has set the professional advancement of women as its goal.
- We therefore welcome applications from women with particular interest.
- The selection process takes place in two stages.
This text has been machine translated. Show original
Benefits
More net
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
Die Deutsche Rentenversicherung
The name Deutsche Rentenversicherung is the one under which the duties of statutory pension insurance in Germany are performed by different public bodies of law in Bundesträger and Regionalträger from 1 October 2005 onwards.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Customer Service Manager
- Salary
- 54.981 to 85.916€ Gross/Year
- Location
- Berlin, Würzburg
- Working Model
- Onsite
- Diversity
- Open for all genders
