Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Demmin
- Working Model
- Onsite
Job Summary
In this position, you will maintain and support applications and operating systems, conduct diagnostics for end-user computers, and be responsible for solving technical issues.
Job Technologies
Your role in the team
- Maintenance of applications and operating systems: Providing maintenance and support services for applications and operating systems, either directly for users or through service delivery functions.
- Diagnostic Troubleshooting: Collecting comprehensive diagnostic information, analyzing issues, and resolving problems related to End User Computers (EUC).
- Incident and Problem Management: Investigate and resolve incidents and problems related to EUC devices, peripherals, and installed software.
- Performance Monitoring: Monitoring and troubleshooting performance-related issues.
- User training and consulting: Advice, training, and corrections (permanent or temporary) for users.
- Documentation and Extensions: Updating or creating documentation, editing data, and defining extensions.
- Collaboration: Close cooperation with colleagues specialized in various areas (e.g., database administration, network support), providers, and third-party vendors.
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Our expectations of you
Qualifications
- German (at least C1 level).
- Incident Resolution: Mastery in resolving disruptions, requests, changes, and troubleshooting within the scope of agreed Service Level Agreements (SLAs).
- Microsoft product knowledge: Good understanding of the Microsoft product offerings, including key features and competitor products.
Experience
- Previous experience in a customer-facing end-user support role is advantageous. This could include roles such as Helpdesk Technician, Desktop Support Specialist, or similar positions.
- Customer-oriented support: Experience in a customer-focused end-user support role, including EUC and software/OS installations and support.
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Job Locations
This is your employer
Infosys Consulting
Infosys Consulting is a management consulting and IT consulting practice within the larger Infosys organization, specializing in strategy, IT transformation, change management and business analytics.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)4.5
Culture
4.7Career Growth
5.0Workingconditions
4.0Engineering
4.4
Process Specialist - IT Support
- Location
- Demmin
- Working Model
- Onsite
- Diversity
- Open for all genders
